On July * **** I called Customer Service to inform Consumer Cellular that Ibwas traveli...

GetHuman-skbuo's customer service issue with Consumer Cellular from August 2018

24 views
 | 
235 similar
 | 
0 following
Help with my Consumer Cellular issue
GetHuman-skbuo's next move: call Consumer Cellular.
The best way to get your problem resolved is to tap the button below to start calling Consumer Cellular. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-skbuo's own words
On July * **** I called Customer Service to inform Consumer Cellular that Ibwas traveling abroad on July * on an extended trip. As in the past, I wanted Consumer Cellular to turn off my data service and bill me only the minimum for talk minutes just to maintain my service. While at the Airport on July *nd, I I tried to call Consumer Cellular to confirm the requested service change but was kept on hold for so long that my flight departed before I had a chance to speak to anyone.*Upon arrival overseas, I asked my wife back home in the USA to contact Consumer Cellular to confirm my arrangement but she was told that as she was not listed on my account, she could not speak for me.*I just checked my bills and was surprised and disappointed that Consumer Celluar did not respect my requested change and has continued to bill me at the full rate. I am still abroad and would like a retroactive adjustment of my bill to reflect the change I requested on July *. *Regrettably, it takes a terribly long time to reach a Customer Service representative at Consumer Cellular, otherwise I would have made an international call to address this matter directly. I trust nevertheless that my request is clearly stated and understood and that Consumer Cellular will provide me with the appropriate refund after adjusting my July bill.*Thank you for your attention and cooperation. Sincerely, Sammy Buo
GetHuman-skbuo did not yet indicate what Consumer Cellular should do to make this right.
I have an issue with Consumer Cellular too
How GetHuman-skbuo fixed the problem
We are waiting for GetHuman-skbuo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-skbuo fixes it.
This email address isn't valid

Consumer Cellular

Customer service issue
Reported by GetHuman-skbuo
Aug 9th, 2018 - a yr ago
I have an issue with Consumer Cellular too
Fixed
Seen by 24 customers so far
Similar issue to 235 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-skbuo started working on this issue
Aug 9th, 2018 6:44am
GetHuman-skbuo shared this issue with others over email
Aug 9th, 2018 6:46am
GetHuman-skbuo indicated the issue is not fixed yet.
Aug 9th, 2018 7:52am