This is a complaint for specifically my phone - *** *** **** (Account* *********)! Here...
GetHuman935545's customer service issue with Consumer Cellular from July 2018
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This is a complaint for specifically my phone - *** *** **** (Account* *********)! Here are the details with some dates being approximate:**Let me start with the final solution to a couple of week's outstanding issues then go back to date service began.*On July ** a customer service rep called Sandy said "oh sorry I now know why you have had problems with text messaging (not delivered each time) and error message saying 'you are not connected to a cellular network' - we had not FULLY activated your new Sim card" This was received July **. Between that date and July ** I had called and chatted with your Customer service many times. Your agents kept telling me "it must be an Apple problem"! For three days July ** - ** I spent hours on phone with Apple testing various possible solutions to the issues until THEY figured out it MUST be a Consumer Cellular problem after all!*Even going back to about July ** *I had cause to call you as both our phones (my wife's *** *** ****) were experiencing volume issues - people not being able to hear us almost wherever we were! I think it was Joseph at *** *** **** who got permission to upgrade us from *T-Mobile coverage to AT&T and sent us Sim cards received on July **. Also somewhere around July ** I did speak with a Breanna about the * issues just on my phone with the new Sim card and then someone else I think on July ** as problem was still not resolved before being told to go to Apple! The rest of the story is at start of this complaint! So essentially from July ** to July ** (* weeks) I could not message except where possible on iMessage. I believe that Consumer Cellular need to compensate me financially for these "MESSES" by forgiving a full month's service payment?*Please let me know asap if you agree to do this?*Thanks,**Neil Scott-Barbour
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