Before contacting them, items GetHuman-nheinric may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-nheinric's own words
Hello, Good morning. When I try to use my phone, there immediately appears a message to enter a passcode but I have forgotten the passcode that I originally entered. I am also not able to reset the code. My father called consumer cellular and they said if I turn off the phone, I will have a way to enter a new passcode but that is not so. Please tell me what I can do. I need my phone for emergency reasons. Please please assist.
GetHuman-nheinric did not yet indicate what Consumer Cellular should do to make this right.
I have an issue with Consumer Cellular too
How GetHuman-nheinric fixed the problem
We are waiting for GetHuman-nheinric to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.