No phone service on ***-***-**** since June **, **** (Clyde's cell). I ordered a SIM c...

GetHuman-maggimac's customer service issue with Consumer Cellular from July 2018

6 views | 154 similar | 0 following
Help with my Consumer Cellular issue
First: share to improve GetHuman-maggimac's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Consumer Cellular help.
Before contacting them, items GetHuman-maggimac may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-maggimac's own words
No phone service on ***-***-**** since June **, **** (Clyde's cell). I ordered a SIM card for another phone I wanted to try using because my existing one in my DORO did not fit this LG Vista phone. That's when the problem with service started. I rep'd the SIM card, put it in and got my phone activated, receiving and calling. Then on **** my hubby's phone was deactivated for some reason. **I have been in touch with CC every day. No one can seem to fix this problem to get both phones up and running. My DORO phone is out of the picture, put away. Now, some time on Monday, July *, CC has blocked me from receiving calls and hubby's phone is still not working. His phone said "SIM card not provisioned." **Right now, his phone is off and will remain off until this problem with BOTH phones is fixed.**So, you can't call me back until you fix this problem so I have had to resort to finding an email address to get through.**I'm not very happy with CC at this moment. Someone please call me back that knows what they are doing and hopefully I can be compensated in some way for all the "GRIEF" CC has caused us both.**This is a critical situation because without communication to and from family we are "dead in the water" so to speak. **PLEASE HELP ME!**Marjorie McGarva****-***-******PS: Unless you "unblock" me from receiving calls you can't call me!!!!

GetHuman-maggimac did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman-maggimac fixed the problem

We are waiting for GetHuman-maggimac to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-maggimac fixes it.
This email address isn't valid

Consumer Cellular

Customer service issue
Reported by GetHuman-maggimac
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 154 others
0 customers following this

Timeline

GetHuman-maggimac started working on this issue
Jul 5th, 2018 1:08pm