Purchased a phone and service plan from you. Received the phone ****, created account a...

GetHuman-amlowery's customer service issue with Consumer Cellular from June 2018

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The issue in GetHuman-amlowery's own words
Purchased a phone and service plan from you. Received the phone ****, created account and completed activation process. The number (***) ***-**** still has not been ported. Message says SIM not provisioned mm**. I bought this phone because after a month of arguing with Jethro Mobile, * phones and * SIM cards, I could not get the phone to connect to any tower and could never establish service. They claim the number had been connected to SIM but it never worked. Number was originally a Windstream landline and I conformed it was ported to T-Mobile. This phone is for my ** year old father and he had that number for ** years. He will never remember a new phone number. Please! Whatever I need to do in order to get this phone working, let me know! I have NOT stopped service with Jethro, but it was never really established in the first place. I drove ** miles trying to connect to a tower to activate that phone and only ever got a *G signal. I have a moderately strong *G signal on your phone. Please help!!!

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Consumer Cellular

Customer service issue
Reported by GetHuman-amlowery
Jun 3rd, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 389 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-amlowery started working on this issue
Jun 3rd, 2018 1:45pm
GetHuman-amlowery indicated the issue is not fixed yet.
Jun 3rd, 2018 2:58pm
GetHuman-amlowery indicated the issue is not fixed yet.
Jun 3rd, 2018 3:02pm
GetHuman-amlowery confirmed the issue is fixed. Hooray!
Jun 6th, 2018 3:40pm