Service Tech Came, Needs Parts

GetHuman-wickmike's customer service issue with Conns.com from July 2020

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The issue in GetHuman-wickmike's own words
Schedule a service call ... Samsung Dishwasher model DW**J****US*F won't drain water out of lower basin around impeller.*In order to make this right, Conns needs to make a service call to **** Friartuck Lane, Beaumont TX *****. Purpose of the service call is to get the dishwasher to drain.*DW not fixed yet. Parts are needed. Service Tech said * or * days.*We'll see.
The instructions to schedule a service call are quite confusing
Sending out a serviceman to repair the dishwasher
Been a customer for over ** years* purchased hundreds of dollars worth of appliances in ** years
How GetHuman-wickmike fixed the problem

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Conns.com

Samsung dishwasher Model DW**J****US*F
Customer service issue
Reported by GetHuman-wickmike
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-wickmike started working on this issue
Jul 13th 11:18am
GetHuman-wickmike confirmed the issue is fixed. Hooray!
Jul 13th 3:41pm
GetHuman-wickmike indicated the issue is not fixed yet.
Jul 13th 3:45pm

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