I have two issues. J booked Thomas Cook flight from Los Angeles to Manchester. The firs...

GetHuman-vhgcamer's customer service issue with Condor Airlines from September 2019

Help with my Condor Airlines issue
The issue in GetHuman-vhgcamer's own words
I have two issues. J booked Thomas Cook flight from Los Angeles to Manchester. The first half, to JFK, was with Alaska Airlines, except I am now told it is really with Condor. I cannot get through to them to check if the flight is still ok. Also, my insurer wants the cost of the Condor flight to assess my refund. How do I get this information if I can't phone and there is no email?

GetHuman-vhgcamer did not yet indicate what Condor Airlines should do to make this right.

How GetHuman-vhgcamer fixed the problem
I finally got through on the phone today. To my astonishment their rep said that the flight I was booked on from LA to JFK was NOT a Condor flight and that they only fly to and from Germany. So I got back to Alaska, the original name in the flight, who confirmed that was now the case. I can only assume that the Thomas Cook collapse (under whom the whole flight to Manchester was registered) caused a collective brainstorm with these airlines.
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Condor Airlines

Customer service issue
Reported by GetHuman-vhgcamer
Sep 28th, 2019 - a year ago
Fixed
GetHuman-vhgcamer shared how to fix
Seen by 17 customers so far
Similar issue to 581 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-vhgcamer started working on this issue
Sep 28th, 2019 5:18pm
GetHuman-vhgcamer confirmed the issue is fixed. Hooray!
Sep 30th, 2019 9:41pm

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