Totally frustrated trying to use booking site. Have completed the entire process again today only to get the same error message telling me to try again later. What's wrong with your site? So frustrating!!!
GetHuman-pcollmer's customer service issue with Condor Airlines from March 2019
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The issue in GetHuman-pcollmer's own words
Book tickets from Portland, Oregon to Frankfurt, Germany for son a family. ... Three times I've gone through the entire online process of trying to purchase tickets for my son and family to fly round-trip from Portland, Oregon to Frankfurt, Germany. After every attempt I receive this error message: "Error: An error occurred when processing your booking. Please try again later." I called Customer Service to see if your webpage was having problems but she made no comment except to tell me I could book online. Unfortunately, her accent was so strong and she seemed less than friendly that I decided to try again later online. Is there a problem with the Condor web portal or should i try to make the booking one more time?
So many details to include that booking online with someone with heavy accent may lead to errors
Fix your booking site!!!
Have almost ***,*** air miles traveling with Lufthansa on flights to Germany. Have considered Condor flights but because of the difficulty booking flights we may not be able to become Condor customers.
Tried calling customer service but agent was very difficult to understand and was brusque, abrasive and difficult to understand.
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How GetHuman-pcollmer fixed the problem
Don't bother with the Condor web portal. Totally worthless. Filled out all the info during four different attempts over a three-day period and always got the same response when clicking the final Continue. "An error occurred when processing your booking. Please try again later." Tried calling Customer Service and got a brusque unhelpful lady. Tried the web portal again. Same result. Finally called Customer Service again today and this time got Henry, a great, friendly, professional and helpful agent. Wow!! Now all arrangements made and the booking accomplished. Learned not to waste my time trying to book on Condor's website.
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