I closed to con Edison accounts today because I am moving I was to go online to confirm...

GetHuman7559142's customer service issue with Con Edison from June 2022

Help with my Con Edison issue
The issue in GetHuman7559142's own words
I closed to con Edison accounts today because I am moving I was to go online to confirm the two existing accounts that I closed one in mine and my husbands name the other in my mother-in-law‘s name being it is her apartment I was to check in action to confirm all has been closed I have zero technology ability when it told me to go to ww.coned.com*service it’s like asking me to speak Portuguese I need to speak to a human being to help me to be sure the account is closed that is what I was told to do check in on action to confirm all is finalized and closed kindly may I speak with a human being a real representative thank you

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Con Edison

Customer service issue
Reported by GetHuman7559142
Jun 22nd, 2022 - 3 months ago
Fixed
Seen by 13 customers so far
Similar issue to 379 others
0 customers following this
Items needed
Account Number
Name of Account Holder
Billing Address on Account
Social Security of Account Holder
Phone Number

Timeline

GetHuman7559142 started working on this issue
Jun 22nd 12:31am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:26am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:28am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:29am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:33am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:52am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:53am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:55am
GetHuman7559142 indicated the issue is not fixed yet.
Jun 22nd 11:57am
GetHuman7559142 confirmed the issue is fixed. Hooray!
Jun 22nd 2:30pm