I think I paid part of my **** Virginia tax bill twice. After calculating my **** tax...

GetHuman-wkcaine's customer service issue with Commonwealth of Virginia Department of Taxation from May 2018

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The issue in GetHuman-wkcaine's own words
I think I paid part of my **** Virginia tax bill twice. After calculating my **** tax return, I owed $*,***. My tax accountant send you my bank checking account number and my bank records show a withdrawal value transfer of funds to you for that amount. Unaware of what the accountant was doing at the time, I also sent a personal check for the same amount, together with the appropriate form. My bank records further show that you cashed the check (PNC Bank Check * ***), meaning you received the same amount twice. My wife and I filed a joint return. My name is Wesley K. Caine* her name is Ai M. Caine. We live at **** N. River St., McLean VA *****. I prefer not to provide SS Nos. in this email, though I'm ready to give them over the phone (***-***-****). What must I do to get this resolved? Thank you for your help. W.K. Caine.
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Commonwealth of Virginia Department of Taxation

Customer service issue
Reported by GetHuman-wkcaine
May 21st, 2018 - 6 mons ago
I have an issue with Commonwealth of Virginia Department of Taxation too
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GetHuman-wkcaine started working on this issue
May 21st 4:30pm