there was an online enquiry i made for a loan online. then this company emailed me that...

GetHuman-gretepau's customer service issue with Commonwealth Bank from March 2021

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The issue in GetHuman-gretepau's own words
there was an online enquiry i made for a loan online. then this company emailed me that my application has been approved, and sent me the contract. they said that I need to make a payment for LMI (totalled $***) so that they can transfer my loan to my account. Once, I made the transfer, I sent them the receipt number. They sent me a receipt of the loan been transferred to my account. I was expecting to receive that money on the weekend, then I received another email, that I need to pay for tax then money will be in my account, that is when I feel suspicious and it is best to talk to the bank. I tried to called support people on ****** but waited for long and also left my phone for a call back, yet, I haven't received any. I then called the NAB bank to clarify some information regarding the NAB account that I transferred money to. I explained my case and they recommend to call my bank again to talk to them and they will contact them (NAB) regarding the matter (the NAB account is active and with the emails, it seems fraudulent case). I tried again calling the support people on ******, the same thing goes, I waited and waited even request for call back. I need to speak to someone please. I even went to Inala Civic Branch and they said that I have to call back ****** regarding the matter. I tried again, and while waiting, call just got hanged up. I tried again am waiting online at the moment.**Please need help please.

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Commonwealth Bank

Customer service issue
Reported by GetHuman-gretepau
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 118 others
0 customers following this

Timeline

GetHuman-gretepau started working on this issue
Mar 22nd 5:50am

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