I continually receive telephone calls from your bank. I do not want you to call me at...

GetHuman3939587's customer service issue with Comenity Bank from November 2019

Help with my Comenity Bank issue
The issue in GetHuman3939587's own words
I continually receive telephone calls from your bank. I do not want you to call me at all as I am not the person your voice mail is looking for. My name is Mary L Smith, and the voice message indicated that it was for a person named Caroline P. I am not that person. No one in my household is called Caroline. I had an account with Beall's which had a $* balance. I have since cancelled that card namely because of this incident. I don't want to do business with your bank. The bottom line is I do not owe you or anyone else money!! I have also complained to the FTC. I have been on their Do not Call list for awhile. Whoever this Caroline is, she has given your my phone number or your representatives keep dialing the wrong number. If this does not stop, I will hire a lawyer to remedy the situation.

GetHuman3939587 did not yet indicate what Comenity Bank should do to make this right.

How GetHuman3939587 fixed the problem
I did call Comenity on a different number (the more direct route - *-***-***-****) I still had to wait, but the key word is patience. The representative brought up my account (I only had one), and verified that I owed $*, and that I had no other accounts with them. So how does this happen? It occurred to both of us that my telephone number may have been used before. Sometimes the telephone company will reissue and old out of service number. The only thing that I can do is unblock some of the telephone numbers from Comenity and tell them to put me on their own do not call list. FTC is ok, but it is impossible for them to handle every case they receive. *I guess I might have to suffer a little longer to totally settle the issue of unwanted Comenity numbers.
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Comenity Bank

Customer service issue
Reported by GetHuman3939587
Nov 15th, 2019 - a year ago
Fixed
GetHuman3939587 shared how to fix
Seen by 10 customers so far
Similar issue to 293 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman3939587 started working on this issue
Nov 15th, 2019 12:54am
GetHuman3939587 confirmed the issue is fixed. Hooray!
Nov 16th, 2019 9:03pm

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