Hello, my name is Hiedi Burgess and I have a Victoria Secret credit card and a new Wayf...

GetHuman-hiedibur's Change or cancel your account issue with Comenity Bank from October 2019

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The issue in GetHuman-hiedibur's own words
Hello, my name is Hiedi Burgess and I have a Victoria Secret credit card and a new Wayfair card. I've never received a card for my Wayfair account and have even spoken with a representative requesting it to be sent but they never complied. Same with VS, I keep getting calls that the accounts need to be paid but I don't even have my account information to pay them! I've had nothing but trouble with both of these accounts. I'm constantly paying late fees but unable to make my payments because I DON'T HAVE MY ACCOUNT INFORMATION. As a result I would like to know my final balance and pay them both off and be done. Please assist me in allowing this to happen. I don't actively use my checking account or keep money in my account, it's not convenient for me to have to pay my bill with a checking account and y'all won't even send me the correct info so I can keep up with these cards. I've never even received a Wayfair card despite informing y'all and requesting it on several different occasions. I just would like to be done and pay what is owed so I can rid this hassle. Thanks in advance.

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Comenity Bank

Change or cancel your account issue
Reported by GetHuman-hiedibur
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 2361 others
0 customers following this

Timeline

GetHuman-hiedibur started working on this issue
Oct 21st, 2019 3:27pm