To Whom this may Concern,*This is absurd! I’ve been on hold for ** minutes waiting for...

GetHuman3787974's Payments/Payment Arrangements issue with Comenity Bank from October 2019

Help with my Comenity Bank issue
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Before contacting them, items GetHuman3787974 may need:
Bank Account Number, Social Security Number, Home Address, Name of Account Holder, Phone Number, and Email on Account
Top Tip from another customer
Payments and payment arrangements must be concluded by 8 PM on a given business day.
The issue in GetHuman3787974's own words
To Whom this may Concern,*This is absurd! I’ve been on hold for ** minutes waiting for someone at Comenity bank to address my concerns. I was called early Friday morning regarding * late payments to my Victoria Secret credit card. On multiple occasions I’ve spoke with representatives who have ASSURED me my automatic payment had processed the first time this $**.** payment was due. What was such a dollar amount has become into a pure headache dealing with this issue. Due to the fault of misinformation given on multiple occasions, late fee and interest payments should not be my responsibility. I have a history of paying all my credit balances in full - so the fact that a $**.** charge is the bain of existence is embarrassing to Victoria Secret and Comenity. Please escalate this issue to whoever necessary ceasar my next step will be to get my attorney involved. **Respectfully,**Ashley Aristide

GetHuman3787974 did not yet indicate what Comenity Bank should do to make this right.

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Comenity Bank

Payments/Payment Arrangements issue
Reported by GetHuman3787974
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2353 others
0 customers following this

Timeline

GetHuman3787974 started working on this issue
Oct 18th, 2019 1:35pm