I would like my Victoria's Secret Card reinstated. The first thing that happened with m...

GetHuman3360473's Recover Account issue with Comenity Bank from August 2019

Help with my Comenity Bank issue
The issue in GetHuman3360473's own words
I would like my Victoria's Secret Card reinstated. The first thing that happened with my account was my credit limit getting decreased even though I NEVER made a late payment. The second thing that happened was my account was closed due to inactivity without any notice of "use it or lose it" (which I would definitely had made a purchase sooner) and my credit score. I don't think constantly looking at a persons if they are never late making a payment should affect their credit limit, especially when their account is current and paid in full. That is besides the point. I had gone to Victoria's Secret to make a purchase and my card was declined to my surprise. It was quite embarrassing as I have never had this card declined. Please re-open my account.

GetHuman3360473 did not yet indicate what Comenity Bank should do to make this right.

How GetHuman3360473 fixed the problem
I sent an email requesting my card be reinstated and let them know of my personal situation that is going on.
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Comenity Bank

Recover Account issue
Reported by GetHuman3360473
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3360473 shared how to fix
Seen by 523 customers so far
Similar issue to 1967 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman3360473 started working on this issue
Aug 3rd, 2019 3:59am
GetHuman3360473 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 6:43am

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