I accidentally missed two payments on my BJ’S account no one notified of this so I was...

GetHuman-broudyde's Payments/Payment Arrangements issue with Comenity Bank from April 2019

Help with my Comenity Bank issue
Top Tip from another customer
Payments and payment arrangements must be concluded by 8 PM on a given business day.
The issue in GetHuman-broudyde's own words
I accidentally missed two payments on my BJ’S account no one notified of this so I was unaware of what was going on. The reason this happened was because instead of canceling the account I wanted too I accidentally deleted your account. When I pay my bills I do it through my listings in my banks bill pay. I usually have the bills with me when doing so however because I had surgery and was at my fathers home recouping I didn’t have the bills, therefore I didn’t realize what happened until someone finally called I had my house phone forwarded to my cell. As a result of this honest mistake you have caused irreparable damage to my credit rating and caused me to lose a mortgage refinance at a fantastic rate. Up until now I have had a stellar record of payments on this account. If you checked I pay all bills on time. I feel that you over reacted,and you were not fair in doing what you did to me. The reason I am remortgaging my house is to pay off all my bills, so that I can save money for retirement. Please contact me so that we can further discuss this matter, and consider what harm you did, because of your actions I was denied a rate of *.** and now have to remortgage at *.** percent. Fortunately they had locked me in so they can’t back out.

GetHuman-broudyde did not yet indicate what Comenity Bank should do to make this right.

How GetHuman-broudyde fixed the problem
I first wrote an email then followed it up with a phone call. Spoke to agent who transferred me to the department that handles the BJ card and brought to their attention that before this incident I had never missed a payment and that this was an oversight on my part I had accidentally removed the account from my computer instead of another account. I also told them that they caused me serious problems as I was in the process of refinancing my house and lost out on a great rate due to this action. She apologized to me and agreed that this action was not fair, she agreed to erase all negative information with the credit bureaus I am to receive a letter from them outlining the changes and they restored my account to it’s previous status.
Do you have a customer issue as well?
We can help you get Comenity Bank's attention and get better help faster. Tap below to get started.
Having Comenity Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comenity Bank

Payments/Payment Arrangements issue
Reported by GetHuman-broudyde
Apr 17th, 2019 - 3 years ago
GetHuman-broudyde shared how to fix
Seen by 13 customers so far
Similar issue to 1657 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account


GetHuman-broudyde started working on this issue
Apr 17th, 2019 11:39pm
GetHuman-broudyde confirmed the issue is fixed. Hooray!
Apr 18th, 2019 1:58pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies