my balance transfer (acc* ..........**** ) posted a transfer I requested for the amount...

GetHuman-headlayo's customer service issue with Comenity Bank from March 2019

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The issue in GetHuman-headlayo's own words
my balance transfer (acc* ..........**** ) posted a transfer I requested for the amount $****.** on ******** to pay to Synchrony Bank posted twice seperatley that same day . I have spoken by phone to customer service at least four times and it has not been resolved . Synchrony Bank has recieved ONLY one pament of $****.** . * Please correct this and remove the other charge for $****.** from my account .
Remove $****.** from my balance ! SIMPLE !
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Comenity Bank

Customer service issue
Reported by GetHuman-headlayo
Mar 13th, 2019 - 5 mons ago
I have an issue with Comenity Bank too
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Seen by 5 customers so far
Similar issue to 1415 others
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Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account
Timeline
GetHuman-headlayo started working on this issue
Mar 13th 3:16pm
GetHuman-headlayo indicated the issue is not fixed yet.
Mar 13th 3:17pm
GetHuman-headlayo indicated the issue is not fixed yet.
Mar 14th 8:58pm
GetHuman-headlayo indicated the issue is not fixed yet.
Mar 14th 9:02pm