I opened a credit card with Express. The girl who entered my information entered my bil...
GetHuman2209989's customer service issue with Comenity Bank from February 2019
Help with my Comenity Bank issue
First: share to improve GetHuman2209989's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2209989's next move: talk to Comenity Bank when they open.
Comenity Bank's call center is closed now. We will send GetHuman2209989 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2209989 may need:
Bank Account Number, Social Security Number, Home Address, Name of Account Holder, Phone Number, and Email on Account
The issue in GetHuman2209989's own words
I opened a credit card with Express. The girl who entered my information entered my billing address as the address to send information to. I am active duty military and my shipping address is completely different. I was waiting for my things in the mail (including the card and login information) and I received a call from comenity bank telling me the payment was late and the address was wrong. I immediately paid the entire amount. Now, however, I see this reflected in my credit score, as of today. What can I do?
GetHuman2209989 did not yet indicate what Comenity Bank should do to make this right.
I have an issue with Comenity Bank too
How GetHuman2209989 fixed the problem
We are waiting for GetHuman2209989 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.