I received a call today (*********) regarding a balance owed on my Bon-Ton credit card...

GetHuman-mlstaub's customer service issue with Comenity Bank from January 2019

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Payments and payment arrangements must be concluded by 8 PM on a given business day.
The issue in GetHuman-mlstaub's own words
I received a call today (*********) regarding a balance owed on my Bon-Ton credit card *****-****-****-****. I paid the balance on ********* and your company did not process the payment until *********. I realize I made the payment on a weekend which may have affected your time of processing. However, now I am getting charged late fees of $**.** because you did not process the payment on time. The $**.** that I paid, which would have paid off the balance I owed on the account, is now multiplying by your ridiculous late fees of $**.**. I always made my payments within the time frame allowed, and this one time when I was, as you state, one day late, I get charged a late fee of $**.**. I have never heard of any bank charging such astronomical late fees! Under the circumstances I feel you should make an allowance since the payment was only one day late. In addition I do not intend to pay any late fees and I expect my account to be marked paid in full. If this does not happen, I will inform the Better Business Bureau about your unfair business practices. At my age of ** I have worked very hard to maintain good credit and my credit score is ***. I hope this will not affect my credit in any way**Thank you.*Marcia Staub
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Comenity Bank

Customer service issue
Reported by GetHuman-mlstaub
Jan 14th, 2019 - 9 mons ago
I have an issue with Comenity Bank too
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Seen by 12 customers so far
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GetHuman-mlstaub started working on this issue
Jan 14th 4:44pm
GetHuman-mlstaub shared this issue with others over email
Jan 14th 4:45pm