We want to pay Donna G Cox Jill statement. Cannot do it online since we do not have her account *, User ID or password. How can we pay her statement?

GetHuman1916068's customer service issue with Comenity Bank from January 2019

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The issue in GetHuman1916068's own words
Received Donna G Cox JJill statement on line in Costa Rica. Account *, user ID, and P*W are in Oregon.. Last four of her account * are ****. She owes about $** on her JJill account. We cannot get statement online. Can you help? Address in US: *** Monterey Ave, Lincoln City, OR *****. US phone is: ***-***-***** no good in CR.
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Comenity Bank

Customer service issue
Reported by GetHuman1916068
Jan 7th, 2019 - a mon ago
I have an issue with Comenity Bank too
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Seen by 3 customers so far
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Timeline
GetHuman1916068 started working on this issue
Jan 7th 6:12pm