I have already contacted your fraud department last month regarding charges on my credi...

GetHuman1828955's customer service issue with Comenity Bank from January 2019

Help with my Comenity Bank issue
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1828955's own words
I have already contacted your fraud department last month regarding charges on my credit card which are not mine. Card*****************.*I do not use MetroPCS nor have I charged anything from MetroPCS *I was told by your fraud department they would credit the charges and issue a new card with a different account number.*Today I received the same bill with $** of Metropcs Charges. Please credit these false charges.*I don't even carry Good Sam card in my person.*Thank You,*Robert Chappell
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Comenity Bank

Customer service issue
Reported by GetHuman1828955
Jan 4th, 2019 - 4 mons ago
I have an issue with Comenity Bank too
Fixed
Seen by 1 customer so far
Similar issue to 951 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account
Timeline
GetHuman1828955 started working on this issue
Jan 4th 7:19pm
GetHuman1828955 indicated the issue is not fixed yet.
Jan 4th 7:19pm