This is my first time trying to make a payment on your bill pay site. I started earlie...

GetHuman-dorissni's customer service issue with Comenity Bank from December 2018

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The issue in GetHuman-dorissni's own words
This is my first time trying to make a payment on your bill pay site. I started earlier in the evening and could not get in. Very confusing.*I then had to leave and have just tried again and finally got in. I inadvertently checked a date of Jan.* for my payment and could not change it. I wanted to check **-*-****. Now I am charged a late fee. I feel that is not fair because of this error. The site is not user friendly. I am ** and try to get my payments on time. I was trying to pay $**.**. Please adjust. Doris Snide Peebles card ending **** Also I had to request*a code to confirm my identity ********. This was because my computer was not recognized.
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Comenity Bank

Customer service issue
Reported by GetHuman-dorissni
Dec 8th, 2018 - 5 mons ago
I have an issue with Comenity Bank too
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Seen by 5 customers so far
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Timeline
GetHuman-dorissni started working on this issue
Dec 8th, 2018 4:45am