I paid my account off in the amount of $**.***thru my bank Citizen bank check. You clai...

GetHuman1702656's customer service issue with Comenity Bank from December 2018

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The issue in GetHuman1702656's own words
I paid my account off in the amount of $**.***thru my bank Citizen bank check. You claimed you never received it check * ****. I than stopped payment and on Nov. **, ** I contacted your bill paymt. division and gave my bank routing number and checking. account to process $**.**. This was never done and my bank did not decline the paymt. I now was charged $**.** late fee and this was finally processed in the amount of $***.**. I am requesting to have my late fee returned by check.I paid off the account on Nov. **th and tried again on Nov. **. Thank you for your assistance.
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Comenity Bank

Customer service issue
Reported by GetHuman1702656
Dec 6th, 2018 - 6 mons ago
I have an issue with Comenity Bank too
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Timeline
GetHuman1702656 started working on this issue
Dec 6th, 2018 3:57pm