Before contacting them, items GetHuman1486480 may need:
Bank Account Number, Social Security Number, Home Address, Name of Account Holder, Phone Number, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1486480's own words
I ordered a name plate necklace from Kay Jewelers, which falls under the special order category. The product I recieved was NOT what I ordered. It is very fragile and thin, and not legible, meaning it’s hard to read. When I brought it back and showed them, the one lady couldn’t read it either. I was told I could only exchange it for another special order item. But i am completely turned off. I do not want anything specially ordered from Kay jewelers just to be let down again. I’d like a full refund of my money, which they are telling me I can not have. I wouldn’t mind exchanging it out for something else in the store but I do not want to have anything ordered. I’m not impressed with this level of customer service.
GetHuman1486480 did not yet indicate what Comenity Bank should do to make this right.
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