I ordered a name plate necklace from Kay Jewelers, which falls under the special order...

GetHuman1486480's customer service issue with Comenity Bank from November 2018

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The issue in GetHuman1486480's own words
I ordered a name plate necklace from Kay Jewelers, which falls under the special order category. The product I recieved was NOT what I ordered. It is very fragile and thin, and not legible, meaning it’s hard to read. When I brought it back and showed them, the one lady couldn’t read it either. I was told I could only exchange it for another special order item. But i am completely turned off. I do not want anything specially ordered from Kay jewelers just to be let down again. I’d like a full refund of my money, which they are telling me I can not have. I wouldn’t mind exchanging it out for something else in the store but I do not want to have anything ordered. I’m not impressed with this level of customer service.
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Comenity Bank

Customer service issue
Reported by GetHuman1486480
Nov 3rd, 2018 - a mon ago
I have an issue with Comenity Bank too
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GetHuman1486480 started working on this issue
Nov 3rd 11:34pm