I represtative arranged for payments monthly to have bill paid in full w* Boston store...

GetHuman-kbentcdl's customer service issue with Comenity Bank from October 2018

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The issue in GetHuman-kbentcdl's own words
I represtative arranged for payments monthly to have bill paid in full w* Boston store by october **th. It did not happen so there were interest charges incurred along w* a small balance. I spent over forty minutes trying to by pass all the "optional buttons" in order to speak to a LIVE person!!!!!!!!!!!!!*This is so unacceptable, unprofestional and my hearing aids make it hard as I dont lipread on phone when I cannot ask to "repeat?" I will NEVER deal w* comenity bank again, and the hundreds of people we know in community will hear about this .
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Comenity Bank

Customer service issue
Reported by GetHuman-kbentcdl
Oct 20th, 2018 - 3 mons ago
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GetHuman-kbentcdl started working on this issue
Oct 20th, 2018 2:35pm