Hello. I live outside the United States. I have tried four separate phone numbers and c...

GetHuman673986's customer service issue with Comenity Bank from May 2018

Help with my Comenity Bank issue
The issue in GetHuman673986's own words
Hello. I live outside the United States. I have tried four separate phone numbers and cannot reach Comenity. I keep receiving a message stating that I am "not authorized to use" the number. **The issue I am having is that I recently discovered that Comenity Bank sent my name and information to a debt collection agency, Portfolio Recovery Associates, for an outstanding Eddie Bauer bill from June **, **** for $***.**. While I did shop at an Eddie Bauer on that date and made two purchases -- one for $**.**, and the other for $*.** -- I did not spend $***.**. That day I also opened an Eddie Bauer Adventure Rewards account, but not a credit card. I paid for my purchases in house at the store. In my Eddie Bauer Adventure Rewards account online, I can see my two purchases for June **. However, there are no other purchases. **I called Eddie Bauer yesterday to see if they could help me determine the issue. They too saw my two June ** purchases and some other weird rewards transactions occurring at various times -- one in July of last year, one in January of this year, and one in April of this year. **I am wondering if someone opened an credit card in my name. I would like to speak to someone in person. As I mentioned before, I live out of the country. I used Skype to try to call Comenity. Can someone suggest another way to communicate, so we can rectify this issue? **Regards,*Julia Bachelor
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Comenity Bank

Customer service issue
Reported by GetHuman673986
May 10th, 2018 - a yr ago
I have an issue with Comenity Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 226 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account
GetHuman673986 started working on this issue
May 10th, 2018 11:13pm
GetHuman673986 indicated the issue is not fixed yet.
May 16th, 2018 11:39pm