Comcast Customer Service Issues

On July 10th, I was charged $[redacted] plus tax and an installation fee for cameras that never functioned. Despite being assured five times that it would be corrected by Xfinity, the issue remains unresolved. The employees I have interacted with have been unhelpful and impolite, providing inaccurate information and failing to follow through on promises. Each representative made errors in the credited amounts, displaying a lack of competence and authorization. It is frustrating that they could not identify their mistakes independently. The service provided by Xfinity has been incredibly disappointing, and if this matter is not resolved promptly, I will seek services elsewhere.

I recently relocated from Philadelphia to Venice, FL, where I transitioned from being a long-term Comcast customer to the regional Comcast (Xfinity) services. Upon setting up the new Comcast equipment, I encountered issues connecting various devices to the network. While configuring my Mac was smooth, I faced difficulties with my Apple devices like the iPhone, iPad, and AirPods. Despite following the proximity method, I struggled to link them, along with my wife's iPhone. Now, as I attempt to connect a new Sony Bravia XR-75X90J TV with Google Home capabilities, I consistently face authentication errors despite entering the correct password. Following on-screen instructions, I switched to using Google Home for setup, encountering a roadblock when inputting the password. The option to authorize this connection on my other Apple gadgets is missing, hindering progress. A stable internet connection is vital, and I seek technical assistance to resolve this connectivity issue promptly. Thank you for your help.

I have been a loyal Comcast/Xfinity customer for over a decade, and after relocating from the Philadelphia suburbs to Venice, FL, I recently switched to the local Xfinity service. They provided me with a new high-speed modem (PN TG02DCW4482CT) that has been working well. Initially, we only used the modem/router for WiFi before setting up a TV. However, I encountered difficulties connecting other devices, mostly Apple products, after successfully connecting my Mac. I have repeatedly faced issues where devices prompt me to connect next to another Apple device for permission, which can be frustrating. Today, I am struggling to connect a new 4K Sony TV using my iPhone X, and despite attempting various solutions like setting up with Google Home, the problem persists. This unique issue only seems to occur with this modem, and I would appreciate any assistance in resolving this matter. Thank you.

I am currently in the process of shopping for a new service provider. I have been having trouble accessing detailed plan information online. Despite my attempts, I keep encountering a "Contact Us" page. When speaking to a representative over the phone, I was unable to receive a breakdown of the plans. It is concerning to me to consider a $[redacted] monthly deal without a clear understanding of the services I am purchasing. Furthermore, the lack of contracts means that prices are subject to change without notice, which is not ideal. I was disappointed to learn that there are no military discounts available. Throughout my interactions, the representative I spoke with was very helpful and seemed genuinely interested in assisting me. However, the limitations of Xfinity as a company hindered her ability to provide me with the necessary information. In my opinion, Xfinity could significantly improve their customer experience by ensuring transparency and clarity regarding their services before asking customers to commit to significant yearly expenses.

Subject: Request for Resolution of Signal Strength Issue with Comcast Services To the Concerned Party, I am writing in regards to a recent service call regarding a cut cable line as documented in your service records. During the visit, I was notified that the signal strength from the Comcast junction box to our home was below the standard level of 10, measuring only 2. Despite assurances that an engineer would address the issue, no action has been taken as of today. My repeated reports seem to have been disregarded, causing frustration. I am once again requesting prompt attention to resolve the signal strength problem. It is disheartening to see Comcast charge for services without ensuring quality service is provided to its customers. I kindly urge for a quick resolution to this matter. Thank you for your cooperation.

My internet and cable service went out on September 1st due to a recurring issue. A technician visited on September 6 and found the problem lies with the old line from the pole to my house, which can't handle the required charge. The technician mentioned certain figures and suggested replacing the line as the only solution. Unfortunately, the pole is located in an easement filled with debris and obstructed by a shed from a neighboring property, making access difficult. The technician informed me that it may take up to 30 days for a response. Considering the access challenges and my current lack of need for cable TV, I am contemplating discontinuing my Comcast service altogether. I have not yet contacted customer support regarding this matter.

Since yesterday, my TV has been stuck on the TNT channel. I attempted to fix it by changing the batteries in my remote control, but the channel won't change. Although the volume functions, the channel remains frozen, regardless of unplugging the router, Internet box, and TV. This is the third time I've encountered problems with Comcast. Previously, a service technician visited my home and resolved the issue by inputting different codes, blaming my remote control. However, this time, I cannot even access the TV guide. I refuse to address this over the phone tomorrow; I plan to visit a Comcast location in person.

I am a resident at BCC Home forward located at [redacted] Northwest Hoyt Street, Apt#[redacted], Portland, Oregon [redacted]. I originally signed up for the Community Residence Low-Income $9.00 per month Internet & Cable program. After three months of no issues, my modem suddenly stopped connecting to the internet and wouldn't accept my password. Despite trying to reach out to Comcast and Xfinity, nobody came out to check the problem. As a Senior Veteran with disabilities, I experience challenges using the internet and become easily overwhelmed and frustrated. I never returned the modem because I still wanted the service, but stopped paying as it wasn't functioning. I received a bill for $[redacted] for the modem, which I sent back with an explanation, but got no response. I now have the modem and would like to restart the Low-Income $9.00 per month service. Please contact me at [redacted]. Thank you.

Our internet connection has been unreliable for several months now. I've been keeping track of the outages, and we consistently lose service 3 to 5 times a day. This has occurred over [redacted] times recently. Sometimes the disruptions last between 10 to 20 minutes before service is restored. While my upstairs neighbor who uses Xfinity doesn't have any issues, my connection continues to drop. I've ruled out my router as the cause of the problem as the outages persist even when I'm directly connected to your modem via ethernet. We urgently need a technician to inspect the cable lines and pinpoint the issue with our service. If this matter is not handled promptly, we will be forced to switch providers. Thank you.

We have been unable to access our Xfinity DVR recordings after 9/17/21 using the Xfinity Stream apps on our iPhones and computer. Oddly, the X1 DVR in our home is functioning properly. We upgraded our storage to [redacted] hours by paying an additional $10 to Comcast. We used to watch our stored content at home, but now we can't. I'm unsure if the issue lies with the Apple apps or settings on our devices. Any assistance or information would be greatly appreciated, given our monthly bill to Comcast exceeds $[redacted]. Sincerely, Wayne R Hobbs Howell, MI [redacted]

I recently moved my email messages from Live Mail to Outlook on my computer when I received a message from Xfinity welcoming me to "Xfinity Connect email." Despite being an Xfinity ISP customer since [redacted], they requested validation of my information in an email. The message instructed me to click a link to verify my details. It also stated that it's a service-related email and advised not to reply directly. Upon clicking the link, I was directed to a website triggering an error indicating an invalid response. The webpage showed a frowny face and an ERR_SSL_PROTOCOL_ERROR message. I am concerned about the implications for my email functioning correctly on Outlook. For clarity, I would appreciate a response sent to my Gmail address. Thank you.

I made a payment of $29.85 through the text link you provided on 9/8/[redacted]. After needing to call tech support to reactivate my service, the technician confirmed receipt of my payment and reactivated my internet promptly. Despite receiving a late payment notice via email and not seeing the payment credited on my Xfinity app, customer support was unhelpful. Avi was rude and insisted on credit card details, neglecting the lack of a confirmation number. I expressed my frustration at her behavior and declined to involve a friend to retrieve the card information. I plan to provide the details to a more courteous representative. It seems the tech personnel who assisted me should be able to verify the payment, as confirmed during my survey feedback. The internet reactivation suggests the payment was indeed received as well.

I am experiencing a severe issue with my email address [redacted] Despite being given reassurances by tier 2 representatives on three separate occasions that the issue would be resolved promptly, my account remains unavailable. This situation has severely impacted my ability to access vital medication, as my prescriptions are linked to this email address. I am unable to sign out of my pharmacy account to create a new one due to the deletion of my email. The urgency of this matter cannot be overstated as my health is at risk. I urgently request immediate resolution or I will be forced to pursue legal action. Your assistance is necessary to rectify this distressing situation promptly. Thank you.

I was informed that I would receive a call from higher-level experts, so please escalate my concerns to the highest supervisor. I have screenshots illustrating the poor service I have received. I encountered 20-25 disconnections and had to repeatedly explain myself because your representatives did not go back to review previous discussions as they claimed. This led to them being on a completely different track, causing frustration on my end. Despite dedicating around 10-12 hours in chats with your experts, I made no progress. Promises of multiple follow-up calls were not fulfilled, missing two scheduled calls. Now, I am being told to pick up a new SIM card, requiring a 2-hour round trip, costing me approximately $30-$40 in gas due to the distance. I have not been receiving any calls or texts for days. Despite troubleshooting, updating to iOS 15, and resetting the network, my cellular data connection still turns off independently, causing me to miss important meetings and scheduled calls. This situation has consumed a significant amount of my time and money, leading to stress and personal issues. I believe a bill credit is necessary to compensate for the ongoing inconvenience. If this matter is not resolved promptly, I will explore porting my numbers to another carrier. The lack of professionalism from your experts has only added to my frustration.

For 13 months, I have been facing the same issue during Zoom calls where a message pops up on my laptop screen stating that my internet connection is unstable, causing me to lose audio and be unable to communicate. Despite 7 technicians visiting, receiving 3 new modems, and even purchasing a new laptop, the problem persists. After speaking with Ian White from the Executive Department, who claimed the neighborhood issue was fixed, I am still experiencing the same problem. Unfortunately, Ian and Celeste have been unresponsive to my 8 messages, leaving me frustrated. Even attempts to contact Tech Support have been unsuccessful as no one followed up after placing me on hold for 40 minutes. This level of service from Comcast is unacceptable, and I am disappointed in their lack of action. I urgently need someone to address this ongoing connectivity issue and provide a solution. I can be reached at [redacted].

I usually receive my bill from Comcast through the mail, but this time I didn't. Instead, I got a late notice via email which I missed due to being at the Mayo Clinic in Phoenix with my husband's medical issue. Once I saw the email upon returning to Tucson, I immediately scheduled an electronic payment from our Chase bank account. However, since it was the weekend, the payment will only process today (Monday 10/4/[redacted]) and it will reach Comcast tomorrow (10/5/[redacted]). I hope this timing will prevent any late fees or negative marks on our account. I've been a loyal Comcast customer for a long time and prefer paper billing to set up my monthly auto-payment from the bank, even though the amount varies. Can someone assist with this situation? Thank you. - B.F.J.

On September 1st, I contacted to suspend my services (TV, phone, and internet). The agent assured me it would cost $24 a month, to which I agreed. However, upon receiving a bill for $[redacted], I called on October 8th to inquire. After some back and forth, a billing representative named "Mar" explained that while I did request the suspension on 9/1, unfortunately, I had spoken to the wrong person who mistakenly assured me the services were suspended. I was then informed I'd be charged for September and the first 8 days of October. I found this frustrating. Furthermore, I was promised a call from a supervisor within 2 hours, which never happened. I am seeking a refund for the amount over the regular monthly charges for the suspension of services.

My cable TV is not working due to storm damage. I have a Roku Smart Phillips TV with Xfinity Comcast package. Despite being a senior, I pay high prices for this service and have been told I can't bundle it with my Verizon cellular service. I am missing one of my favorite shows and need help getting my cable back up. Thank you. I have been a Comcast customer since the beginning and have always received efficient service over the phone and in person. Thank you, Ms. Cahill.

I am struggling to access all my voicemails from my landline phone base. After numerous calls to Comcast and AT&T, I keep encountering issues with using *86 and receiving a confusing message. My mailbox has been full, preventing friends from leaving messages, despite receiving only a few calls daily. Additionally, some messages go to my handheld phone instead of the main mailbox. I reached out to Comcast initially, was redirected to AT&T, and then sent to Verizon, but none could resolve these issues. At 78 years old, I would really appreciate someone's assistance in fixing this problem. Thank you in advance for your help. Ernest G. Salerno

I encountered numerous issues while trying to set up caller ID with COMCAST. Initially quoted $[redacted], the process resulted in account and phone complications, leading to wasted time and frustration. I spent hours resolving the situation and even had three separate individuals on the line simultaneously, which proved unproductive. Despite scheduling a technician for tomorrow morning, I lack confidence in their ability to fix the issues given a previous problematic visit. The individual who came previously struggled with communication and only exacerbated the situation. As I anticipated a simple caller ID installation, I found myself immersed in hours of Comcast representatives contradicting one another. This ordeal not only impeded my ability to work but also resulted in financial loss. The experience has left me disheartened as I deal with a headache amidst the unnecessary stress, affecting my work performance.