Comcast Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about Comcast customer service, archive #46. It includes a selection of 20 issue(s) reported May 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been experiencing intermittent issues with my TV for the past two weeks. My son-in-law contacted the chat support, and a technician named Cain visited on Friday, when the TV was working. However, the problem resurfaced on Sunday and today (Monday). At times, the TV stops working displaying a message in the top right corner that says, "Sorry, we are having problems on our end." Other times, while changing channels, a message pops up saying the channel can't be reached, and I can't switch to another channel. I am nearly 90 years old and have followed the troubleshooting steps provided by customer service without success. I am unable to receive text messages on my old flip phone and wish to have my mobile number removed from your records. You can reach me at my landline [redacted]. I hope to resolve these issues promptly as I shouldn't have to pay for a service that is not working.
Reported by GetHuman6016633 on Montag, 3. Mai 2021 20:56
I am having trouble reaching Xfinity's customer support team via email, so I would like to share my recent issue with you. I received welcoming text messages from Xfinity, though I am not their customer. After a frustrating 15-minute phone call, I was informed that my cell phone number was being used as someone else's Xfinity account number. Shockingly, I was told there was nothing they could do about it and that T-Mobile may have mistakenly reassigned my number. However, after verifying with T-Mobile, it was confirmed that this was not the case. It seems more likely that there was an input error on Xfinity's end. My text messages are still functional, indicating a service error. It would be greatly appreciated if this issue could be resolved promptly. Thank you.
Reported by GetHuman6041210 on Freitag, 7. Mai 2021 00:02
Hello Comcast, this is Anne Salomon. I am contacting you regarding an issue with my balance, which currently stands at $1.16. I have noticed some additional charges on my account that I would like to address. Rest assured, I will ensure that my brother David Salomon refrains from contacting your customer service in the future. My mother and I will monitor his interactions. Please leave my channels and his cartoons active. I apologize for any inconvenience caused and appreciate your attention to fixing the balance. Thank you, Comcast. This will be my final message to you. Thank you and have a good night. Here is my address once more: [redacted] Parkview Terrace, Hillside, New Jersey [redacted]. My account number is [redacted]. I hope you now have all the necessary information. Thank you again, have a blessed day. Goodbye.
Reported by GetHuman6041466 on Freitag, 7. Mai 2021 04:00
As a disabled veteran, I rely on both my Medtronic heart monitor and phone service for my health and safety. Recently, I have been facing issues with my Comcast television service, which only showed Spanish channels for five days. Despite multiple calls to Comcast, automated systems prevented me from reaching a supervisor. When I did manage to speak to an operator, I was unable to get the assistance I needed due to technical difficulties and not having the correct information. This situation left me without proper access to emergency services for my daughter's seizure disorder and my heart condition. Even with the help of a neighbor's phone, the problem persisted, and I am now unable to monitor both my health and my daughter's condition effectively. The urgency of the matter has caused significant distress.
Reported by GetHuman-mremdws on Sonntag, 9. Mai 2021 07:23
Last night I called to pay my bill using the phone app. Unfortunately, the first two agents hung up on me. The third agent nearly completed taking my banking information before also hanging up. After spending almost an hour on the phone, I had to call back today. I had to go through technical support to connect with a new agent who, although helpful, couldn't process a phone payment. I've noticed that many of the younger agents have accents, with the first one last night being quite rude. This morning's experience made me consider leaving your company after being a longtime customer. I still haven't been able to make the payment. We prefer simple viewing options. I want to report the agents who hung up on me, except for the helpful young man who transferred me to billing. Unfortunately, I had to hang up on him. This has been a first-time problem for me. Due to my health issues, I don't need this additional stress. I would prefer if we could go back to the previous method of making phone payments. I'm concerned about the agent taking all my banking information then hanging up. Please contact me. Thank you.
Reported by GetHuman6057450 on Dienstag, 11. Mai 2021 17:41
The XFINITY service in Tallahassee, Florida has been unhelpful. When trying to contact customer service, I was only able to reach a representative who insisted on using a cell phone for email sign-in information. As an 85-year-old loyal COMCAST/XFINITY customer, I find it frustrating assuming everyone has a cell phone. I prefer to keep my old flip phone for emergencies only. Dealing with annoying calls on my landline already compromises my privacy. There's no law mandating me to own a cell phone, so demanding its use is unreasonable. If I cannot resolve the sign-in issue, I may have to switch to the new provider installing cables on my street. I attempted to chat with an agent but did not succeed. - W.R. Donalson
Reported by GetHuman-stelbido on Mittwoch, 12. Mai 2021 17:25
Comcast Xfinity Connection Troubles Hello everyone, I've been experiencing persistent dropped calls, including important ones with Medicare/Humana, due to issues with my Comcast Xfinity service. Every time I contact customer service, I'm simply told to reset my modem, with no real resolution. To make matters worse, callers trying to reach me often end up in my voicemail, even when my phone is not in use. This recurring problem is frustrating, and I'm seeking advice on how to achieve reliable calling service without constantly encountering these disruptions. Any suggestions or solutions are greatly appreciated. Thank you.
Reported by GetHuman6061533 on Donnerstag, 13. Mai 2021 01:21
I was scammed by the guy who was setting up my new service. He misled me into getting voice service by instructing me to press 1, assuring me he had declined the voice option for me. Later, when I tried to activate my own modem/router, I was told it wouldn't work because of the voice service. Despite the initial assurance, I discovered I was signed up for voice. After contacting Xfinity again, another representative claimed to have resolved the issue and activated my service. Can you please verify if I am only paying for internet service on my account? Also, Xfinity mistakenly sent me a box of equipment during the confusion about my service plan. I am unsure of its contents and seek guidance on what to do with it.
Reported by GetHuman6064782 on Donnerstag, 13. Mai 2021 14:43
I am experiencing difficulty accessing my account through both the My Account app and the web browser. Despite numerous attempts to log in and reset the password, the app continues to reject my login and displays error messages suggesting an incorrect password or high website traffic. The chat help function only offers preset choices and does not address my specific issue. When attempting to call, the automated service only provides options to pay bills over the phone, which is unnecessary as I have automatic payments set up with Xfinity and my bill is not yet overdue. I am extremely disappointed with the level of service from Comcast in this instance. The experience has been very frustrating.
Reported by GetHuman6065483 on Donnerstag, 13. Mai 2021 17:22
Today, May 17th, I had a service appointment, which I waited for eagerly. However, the technician needed access to my neighbor's pole, and unfortunately, I couldn't reach them at first. Although they are now available, the technician had left, and my appointment got rescheduled for the 22nd of this month. I urgently require internet service now, not at a later date. My appointment for today wasn't fulfilled, and I request for the technician to return promptly. Waiting another 7 days is not feasible, as I need internet access for my classes. Facing difficulties contacting Xfinity only adds to the frustration. Rather than rescheduling, I urge for either immediate service installation today as planned or a refund so I can seek an alternative provider. Thank you.
Reported by GetHuman6083154 on Dienstag, 18. Mai 2021 14:58
I recently moved from [redacted] Lindsay Ct., Wheaton, IL on May 1, [redacted]. On April 29th, I went to the Bloomingdale store to return Comcast equipment associated with my contract. During this visit, I informed a representative about my move and desire to terminate the contract, giving my account number as [redacted]. The interaction occurred at 10:25 am, and I was assured no further charges would be applied after that date. Despite this, I noticed a charge of $[redacted].22 was withdrawn from my bank account on 5/03/21 with the account number [redacted] 20-[redacted] listed. I no longer reside at that address and do not want to be billed for services not received. Please confirm receipt of this complaint and refund the $[redacted].22 promptly. Failure to comply will result in me contacting my bank and seeking legal advice to recover the unauthorized charges made after the contract termination on 4/29/21.
Reported by GetHuman6084801 on Dienstag, 18. Mai 2021 19:41
I recently downgraded my services to internet only with Xfinity starting on June 3, [redacted]. However, I just got a bill for $[redacted].17 scheduled for auto payment in June, which includes charges for the upcoming month. Since my service has been downgraded in advance, I am puzzled by this charge. I received a confirmation email about the changes to my plan, which I reviewed below. It seems there may be a discrepancy, so I would appreciate prompt assistance with this matter. Thank you.
Reported by GetHuman-rpuras on Freitag, 21. Mai 2021 15:24
I have been dealing with internet and billing issues for nearly 14 months. The problems started with the Puma 6-7 chipset issue in the pre-XB7 model. Despite going through extensive network diagnostics and getting a new modem, the signal-to-noise issues and dropouts persisted. After a technician finally repaired rusted tap-outs and exterior line gashes, the service improved in May [redacted]. However, getting billing issues resolved has been a nightmare. Despite promises of a credit on my account for the service problems, the credit was not applied. After being tossed between departments and promised investigations that never happened, I am left frustrated and unsure of the next steps. I have filed a Better Business Bureau complaint and an informal complaint with the FCC, as well as documented all conversations and diagnostic reports for my records.
Reported by GetHuman-heath_ on Dienstag, 25. Mai 2021 16:54
I no longer feel valued as a customer due to being priced out of my area by your company. The current cost is too high for the service provided, prompting me to consider other internet options. Unfortunately, I cannot afford more than $29.95 a month. Despite trying to inquire about a lower-cost internet service from a provider in Kentucky, I received no response. Therefore, if the cost cannot be reduced to $29.95, I will have to discontinue my service with Comcast by the end of June. Please reconsider the price to retain my business. If the internet can be offered at $29.95, I am willing to discuss options. Kindly inform me by mail if the service can be restored at this price point. This situation may lead me to simplify my life and dedicate time to reading the books I own.
Reported by GetHuman6120302 on Donnerstag, 27. Mai 2021 21:14
Two months ago, I didn't receive my bill in the mail. I contacted customer service to inquire about my charges and how to make a payment to avoid late fees. I made a payment online during that conversation. This month, I didn't receive a bill again, and I'm having difficulty navigating the automated menu when I call. As an 84-year-old, texting and automated menus are challenging for me. I need to speak with a live representative for assistance. I've spent over two hours today trying to reach someone without success. I am unsure of my current bill due to the lack of communication. I also didn't authorize automatic withdrawals from my account. I prefer phone calls on my landline at [redacted] rather than my cell phone, which is the only account tied to automatic payments.
Reported by GetHuman-angiemls on Freitag, 28. Mai 2021 17:23
I have decided to cancel my service with Xfinity due to a persistent lack of signal for over a year. Despite 7 visits from Xfinity technicians trying to fix the issue, the problem with both my TV and landline service remains unsolved. Many of my neighbors in Southgate also face unreliable Xfinity service. The temporary fixes provided by technicians only last a few days, resulting in me paying for services I do not receive on multiple occasions. Calling Xfinity for support has become futile, exhausting, and time-consuming as the problem remains unresolved. I have decided to switch to a different service provider today and request confirmation of the termination of my services with Xfinity. Andrea McDiarmid, Attorney-At-Law
Reported by GetHuman6124491 on Freitag, 28. Mai 2021 23:09
There is a low-hanging line on S.E. 180th in Happy Valley, Clackamas County, Oregon, just north of Sunnyside Road that poses a risk to taller vehicles. As a driver of a legal semi truck measuring 13 feet 4 inches tall, I have attempted to report this safety concern without success. The standard clearance for such lines is 14 feet, and this line may soon be pulled from its pole due to its low position. It is essential for authorities to address this issue promptly to prevent any accidents or damage. I urge the relevant office to send someone to inspect and raise the line to a safe height. The location of concern is on S.E. 180th in Damascus, Oregon, specifically north of Sunnyside Road, where the line runs diagonally east to west across 180th. With the approaching hot weather, it is crucial to rectify this situation before it worsens.
Reported by GetHuman6124748 on Samstag, 29. Mai 2021 00:47
I have been facing intermittent internet access issues for three days now. The service goes down for an extended period and then comes back up without any apparent reason. I have tried rebooting my modem by unplugging it multiple times, but the problem persists. This morning, after going through a lengthy process with a robot on the Comcast side that did not resolve the issue, I was transferred to a customer service agent. Unfortunately, after repeating the same process with the agent, the problem still remained, and I had to schedule a visit. About an hour later, my service miraculously resumed without any explanation of the root cause. Despite being a loyal customer for over 25 years, the support during outages has been lacking. It would be beneficial to have quicker access to technical support without having to navigate through multiple layers of basic diagnostics. Reliable internet is crucial in today's world, and timely support is essential. Feel free to reach out if you are interested in enhancing the customer experience.
Reported by GetHuman-sdamle on Samstag, 29. Mai 2021 18:21
I am unable to connect my Boost mobile phone to my Xfinity WiFi network. Upon entering the password, it prompts me to activate my service, even though it is already activated. My laptop is connected without issues. Despite being in close proximity to the modem, I am unable to access the network on my mobile phone. Xfinity's customer service required a modem reset before allowing me to speak with an agent, which I preferred not to do. The ongoing process has left me without internet on any device for over ten minutes. This experience has me questioning the efficiency of Xfinity's customer service. I hope to resolve this matter promptly as accessing the Xfinity WiFi network from my mobile phone is essential for home use.
Reported by GetHuman6128980 on Sonntag, 30. Mai 2021 14:49
I switched to Comcast/Xfinity in September [redacted] at a special price of $[redacted] per month, but my first bill ended up being over $[redacted]. I've had billing issues every month for the past 10 months. I have to call them each time, explain the situation, and sometimes they even disagree with me. It's frustrating because it takes an extra one to two hours each month just to get my bill corrected. Their customer service is unhelpful, and even a service technician who visited my home was rude. I'm locked into a two-year contract, so canceling would cost me $[redacted]. I feel really discouraged by this experience and am disappointed with the way they handle their billing system and customer service.
Reported by GetHuman6145801 on Donnerstag, 3. Juni 2021 21:25

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