Received my Xfinity bill and have a $*** one time service charge added for an in home s...

GetHuman5878022's customer service issue with Comcast from March 2021

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The issue in GetHuman5878022's own words
Received my Xfinity bill and have a $*** one time service charge added for an in home service visit. There was no service to our home so we took the modem*router to the Leesburg service center and received a reconditioned modem*router. We still did not have complete service so kept the scheduled appointment to have service checked out. I was never told you are charging for home appointments and don't feel that this charge is justified. The technician did get everything up and running. I had previously spent about two hours talking to various techs at your help desk and couldn't get this resolved.

GetHuman5878022 did not yet indicate what Comcast should do to make this right.

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Comcast

Customer service issue
Reported by GetHuman5878022
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 21876 others
0 customers following this

Timeline

GetHuman5878022 started working on this issue
Mar 23rd 2:48pm