I have been trying to change my tv package from **** to **** but have had no success...

GetHuman5868398's customer service issue with Comcast from March 2021

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The issue in GetHuman5868398's own words
I have been trying to change my tv package from **** to **** but have had no success. I talked with an agent yesterday (*********). First of all she only spoke broken English, and as I was talking to her, there was the sound of a rooster crowing in the background. I asked her if that was a rooster crowing. She said yes and informed me that she was working from home. I said do you live on a farm. She said that it was her neighbor's rooster. So I'm assuming this person was in some third world county!! The crowing was so loud that at times I could not hear her. She finally gave me a website I could go to to view your different plans, after I could not get her to understand what I wanted, which was to change my plan. I finally thanked her and hung up the phone, exasperated!!! I went to the website, but could not navigate. I wish in the day and time you could speak to a human being!!

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Customer service issue
Reported by GetHuman5868398
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 21903 others
0 customers following this


GetHuman5868398 started working on this issue
Mar 20th, 2021 5:08pm