I have several issues that I really need answers too. One how come my monthly bill am...

GetHuman-deehintz's customer service issue with Comcast from March 2021

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The issue in GetHuman-deehintz's own words
I have several issues that I really need answers too. One how come my monthly bill amount due has gone up? TWO. How come I cannot get a clear English speaking person to answer my call and explain my issues to me. I have a hearing loss and even with a hearing aid it is difficult to hear and understand a person with a dialect. I tried today and I was connected to an agent who spoke very soft, I asked the person to speak up and when he or she did I could not understand and still could barely hear the person. I kept asking to speak up and finally I just hung up! I know I am not the only person who has this problem and I have addressed it many times in the past. I have had Comcast since **** and do like the service etc. But each time I need to speak to someone it is very irritating because of the above reason. Like today I wanted to find out why my bill went up and could not get a person that I could hear or understand. I dread having to call Comcast when I have too. I seldom have any service problems with internet or TV but I just get so sick trying to talk to someone who cannot speak clear English. Not sure if this can be resolved since I have written at different times throughout the past and nothing has changed. And this will no doubt be handled the same way.

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Customer service issue
Reported by GetHuman-deehintz
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 21911 others
0 customers following this


GetHuman-deehintz started working on this issue
Mar 19th, 2021 11:37pm

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