Comcast Customer Service Issues

I cancelled my service, returned the internet router, and paid my final bill in full on December 3, [redacted], amounting to $97.59 as confirmed by a representative. Recently, I received a notice from a collection agency called Eastern Account System in Conneticut, claiming I owe $99.61 to Comcast Cable. I only had internet service and settled all my dues. Can someone help me with this matter?

Regarding Account #[redacted] 21 [redacted] – Morris R., [redacted] Gilda Ave, Pittsburgh, PA [redacted]. I am reaching out about my late father's cable service account. After his passing, I canceled his service and realized Comcast had been charging him for two extra TV adapters when he only had one additional TV. This mistake dates back to at least January [redacted], likely spanning many years. Despite speaking to various Comcast representatives in different formats, including online and in person, no one has provided accurate information on rectifying this issue. While I have received a final bill for the last month, there has been no mention of the ongoing years of overcharging, totaling hundreds of dollars.

Regarding Account [redacted]: Morris R., [redacted] Gilda Ave, Pittsburgh, PA [redacted] I recently lost my father, and upon canceling his Comcast service, I discovered he was being billed for unnecessary equipment - specifically, one set top box and two TV adaptors when he only had one additional TV. Despite numerous bills dating back to January [redacted] showing this error, Comcast representatives have given me incorrect information on how to rectify this situation. They have only sent a final bill for the last month of service, ignoring years of overcharges that have amounted to hundreds of dollars. I am seeking a full refund to his estate to address these fraudulent charges.

I did not receive a cable and internet service bill in December [redacted]. In January [redacted], I received a bill for the service along with a $20.00 late fee for December. I contacted someone at a nearby Xfinity store who said they would escalate my issue. I paid the bill with a check dated 1-5-[redacted], expecting a credit for the late fee in the next bill. In February, I received my bill with another $20.00 late fee. I sent a check for $[redacted].24 on 2-15-[redacted]. After speaking with another person at the store who suggested waiting until the next bill to contact customer service, I paid the current bill. Now, with a bill of $[redacted].34, I have two questions: 1. When will I receive credits for the late fees? 2. Can you explain the 5% increase in this month's bill from $[redacted].51 to $[redacted].34? Thank you for your help. - L. Salotti

Hello, I am a resident on Stevens Chapel Road in Blue Ridge, VA, and I have been trying to get Comcast service at my home for four years now. Despite being promised it would be connected by the end of last summer, I am still without it. I was quoted thousands of dollars for installation, which seems unreasonable especially since two neighboring residences have Comcast due to poles on their property, including one on my land near Bore Auger Road. I currently use your services at my old schoolhouse near Bore Auger Road and I am only [redacted] feet from it. I have made several calls and was assured a callback, but have not received one yet. I am unsure of what steps to take next. Please reach out to me at your earliest convenience. Thank you, Matt Viar

I have a few important questions that need addressing. Firstly, why has my monthly bill amount increased? Secondly, why is it challenging to reach an English-speaking representative who I can clearly understand over the phone? Due to my hearing loss, even with a hearing aid, I struggle to comprehend individuals with strong accents. Today, the agent I spoke with had a very soft voice, despite my requests to speak louder, I was unable to follow the conversation. This has been a recurring issue when contacting Comcast, although I appreciate the service, this communication barrier is frustrating. I wanted to inquire about my bill increase today, but the language barrier made it impossible. I hope this concern can be resolved as it has been ongoing despite previous attempts to address it being unsuccessful.

I attempted to modify my TV package from [redacted]+ to [redacted]+ without success. During my conversation with a customer service agent yesterday (3/19/[redacted]), I encountered language barriers as she spoke broken English. Additionally, I could hear a rooster crowing in the background prompting me to inquire about it. The agent explained she was working from home and the noise came from her neighbor's rooster, making our communication difficult due to the interference. Eventually, she directed me to a website to view available plans, as I struggled to convey my request to change my package. Frustrated by the situation, I eventually thanked her and ended the call. Unfortunately, I found navigating the website challenging and expressed a wish for more straightforward human interaction in customer service.

I contacted Comcast last month in an attempt to lower my bill. I was connected to a foreign call center and had difficulty understanding the representative. I explained that I am being charged for an additional TV and box, which I do not have. The representative assured me the charge would be removed, but my latest bill still includes it, now even higher at $9.95. Furthermore, we had agreed on a new monthly rate of around $[redacted], including fees and taxes. However, my bill for March 18 to April 17 amounts to $[redacted].61, significantly exceeding our agreement. I am frustrated as I feel like I am continuously being charged extra, and I struggle to communicate effectively with overseas representatives. I am dissatisfied with the service and billing discrepancies I am experiencing.

On Saturday, I had a frustrating experience with my service provider. I was given several inaccurate updates about when a technician would arrive at my home. My cable went out on Friday, and when I tried to contact customer service, the automated system was unhelpful. Eventually, I spoke with a representative who scheduled an appointment for me without my confirmation. Despite my requests to cancel the appointment due to scheduling conflicts, I was repeatedly informed that a technician would come. The technician was delayed multiple times and communication was poor. I visited a store to return equipment, but the service there was also disappointing. I expressed my dissatisfaction and requested to speak with a manager, but was not able to. Overall, the lack of professionalism and miscommunications left me feeling unappreciated as a customer. Additionally, there were billing errors that further contributed to my frustration.

I received a troubling email this week from an unknown person, Manuel Rivera ([redacted]), with the subject "Mike Beck." The message threatened to harm my reputation within 96 hours. As a pastor, this alarmed me, especially when he claimed to have compromising images obtained through my webcam during a three-year period post-retirement where I viewed soft-core content. Despite not recalling such actions, he threatened to expose me by sending an attached file with demands. I have limited computer knowledge, having granted access to two companies in the past, one of which turned out to be a scam. I suspect this is a phishing attempt, but I saved a copy of the email, marked it as spam, and refrained from opening the attachment. Should I be worried about potential implications of this email? I seek advice on how to safeguard myself online against such threats and what steps I can take preemptively to address any validity behind these claims.

A telephone pole in our yard was replaced, but a 3ft section of the old pole with Comcast lines is still there. The risk of it falling is concerning, especially since kids play in the yard. GA Power and AT&T have moved their lines, but Comcast needs to do the same to prevent accidents. The low-hanging lines might get snagged by a passing truck, posing a safety hazard and disrupting services. The fire department and GA Power have requested a fix for this potentially dangerous situation. The pole is located at the corner of Fairoaks and N. Akin.

Regarding account # [redacted][redacted], I have been billed for services I never used as the installation was incomplete due to the replacement self-install equipment kit being stolen. Despite filing a claim with UPS and reporting it, I did not receive the replacement as promised. Consequently, my account was put on hold, and I recently received a bill for two months of service. When I signed up in December, I was expecting 2 to 3 months of free service. To continue, I need the equipment for installation and assistance with updating my account login details. I am unable to access my email for verification due to a change in phone number. My address is [redacted] Unaka St, Harriman, TN [redacted].

I would like to share an issue I encountered with my new LG TV and the response from an LG technician: QUESTION TO LG: "I recently bought an LG 32" Class Full HD (720p) HDR Smart LED TV 32LM620BPUA [redacted] Model. My concern is about closed captioning. I use Comcast/XFINITY cable and when I tried to turn on closed captioning, it showed 'no options available'. Even after following the steps in the settings menu, I couldn't enable closed captioning. I found a video on LG's website mentioning that if you use a cable box, the closed captioning is controlled by the box. However, the closed captioning from my cable box is too small to read despite being set to 'large'. I was able to adjust closed captioning on my old TV directly. Can I override this with my LG TV and control closed captioning without the cable box? Getting closed captions right is crucial for me, so I appreciate a prompt response." RESPONSE: "Thank you for contacting us, Judith. The closed caption settings on your cable box can only be adjusted through the box itself using its remote. You can control closed captioning through the TV settings and remote only if you are using an antenna or antenna cable. I suggest contacting your cable provider for assistance with adjusting the closed caption settings on your cable box.” I seek a solution for this issue as the closed captioning from my cable box is inadequate for me. Your help is appreciated. Thank you, Judith A. King

My system was set up incorrectly, and I wasn't aware I needed to speak with the Bulk Accounts Department. My landlord owns several large apartment complexes and has arranged special pricing including cable channels and WIFI. I'm Raymond N. at [redacted], residing at [redacted] Fresno Street Building 20 Apt [redacted]. It seems I might be paying extra for TV options I don't use; I only need 2 cables and a modem. The WIFI works perfectly. I had a helpful conversation with a Tech Person, but their assistance had limitations. The company affiliated with you is Wright Equities, servicing Foxboro Apts. Please forward my details and have the Bulk or Communities staff reach out to me at [redacted]-[redacted] or [redacted] Urgent contact is appreciated as I've been bedridden since 1/16/21. Thank you.

Subject: Billing Discrepancy - Account # [redacted] To whom it may concern, I have recently received a bill from Comcast/Xfinity for $[redacted].80 despite canceling my account before moving out. The cable technician who came to set up the service informed me that I could leave the equipment upon vacating the property, and I have video evidence to support this claim. Unfortunately, whenever I contact Comcast customer service, I am directed to online resources and unable to speak to a live representative. Given the circumstances, I urgently require human assistance. All the equipment was left in unit [redacted] as previously mentioned. Kindly adjust the balance on my Comcast/Xfinity account accordingly. I no longer have access to the unit and prefer not to engage with online portals or visit physical stores. I am willing to provide evidence if necessary either through a direct conversation or in a court setting. Thank you for your attention to this matter. Sincerely, A. Miller

Before arriving here, I spoke with a Comcast representative regarding the Mex/Canada calling plan, but was informed that Comcast does not offer such a plan compared to my previous provider, Verizon, which had a $15/month option. Instead, Comcast imposes roaming charges at 10 cents per minute. The rep did confirm I had [redacted] minutes free to start, equal to $20. However, after just three weeks, I received a text from Comcast stating over $[redacted] in roaming charges had accrued. Following three frustrating calls with Comcast about my bill, I was reimbursed $16 for [redacted] emergency calls, totaling [redacted] minutes. It seems unlikely for emergency calls to last that long, leading to the reimbursement. Additionally, upon reviewing my wife's bill, I noticed 38 minutes of calls from the same number. I am requesting Comcast refund $3.80 for these calls and provide the $20 promised at the start. It's disappointing that Comcast lacks a free international call option for customers to resolve billing matters. I hope not to incur roaming charges for contacting Comcast customer service on April 3. Thank you for addressing this promptly. - Donald C., [redacted]

Comcast has installed a line on our property crossing into our neighbor's area, obstructing a planned tree removal due to its low positioning. The tree service needs the line lifted for access. The account in question is under Larsen at [redacted] S Vaquero Drive, Sandy, Utah [redacted], who has authorized us to contact Comcast. Our attempts to resolve this through customer service have been unsuccessful, and we urgently need assistance before Thursday 4-8-21. Please contact me at [redacted] or [redacted] so we can arrange a service call promptly. Thank you for addressing this matter promptly.

I've been trying to reach you regarding a cable line issue over our property at [redacted] Vaquero Drive, Sandy, UT [redacted]. The automated phone system keeps leading me to disconnected lines, and I haven't been able to speak with a real person. The cable line in question is too low and needs urgent attention. Please contact me at my cell phone, [redacted], so I can explain the situation in detail. We granted permission for the line to cross our property to reach our neighbors. I've tried explaining the issue multiple times only to get disconnected. If I don't hear from your service department by 4/13/21, we may have to remove the line ourselves.

I am facing difficulties when using Cisco's Webex teleconferencing service from my home for my work at Rowan University. I reached out to Cisco IT last night, and after testing my connection, it seemed to be fully functional. However, today during a Webex meeting at Rowan, I encountered issues where my Macbook Pro indicated the application was unresponsive. I conducted speed tests through Comcast Xfinity and Tech Tool, with the results attached. Even after resetting my router locally and through Comcast remotely, the problem persists. I suspect my limited upload speed, averaging 5Mbps, may be the cause of the problem. As a part-time, on-call employee for the medical students at Rowan University's Cooper Medical School, having a stable Webex connection is crucial. If this speed issue isn't resolved, I risk losing work and being dismissed from the project. The medical and nursing schools plan to continue remote work into the Fall, so this issue needs urgent attention. Sincerely, Frank K.

My internet stopped working on Tuesday and hasn't been restored yet. Additionally, there seems to be an overcharge on my bill. I'm on a $40 plan, but I was billed $[redacted] for a service that's been down all week. Why am I paying more for such poor service? I need assistance with both the billing issue and the internet outage. I originally didn't want TV service, but was convinced by a salesperson that it would be cheaper due to a "promo." However, the TV service does not work, and I have never even used it. I would appreciate it if someone could come and fix these issues promptly.