Hi, I would like a replacement for my modem*router. I’ve never had wifi issues like thi...

GetHuman5720432's customer service issue with Comcast from February 2021

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The issue in GetHuman5720432's own words
Hi, I would like a replacement for my modem*router. I’ve never had wifi issues like this before. Downloading *-* GB takes hours and uploading photos takes minutes, often times my messages never send. I’m unable to even attend my online classes let alone stay connected. There’s several outages throughout the day including one happening right now just after I had another that lasted *** minutes. Only one person can use the wifi at a time if it works. Supposedly I have a ** mbps plan, but whenever I test the speed I get results around *-*mbps. As if I were constantly downloading something, which I am not. I cannot even update any of my devices or download programs I need. I considered switching to FIOS but that’s not possible right now. What’s wrong with my service? *Thank you

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Comcast

Customer service issue
Reported by GetHuman5720432
Feb 4th, 2021 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 21610 others
0 customers following this

Timeline

GetHuman5720432 started working on this issue
Feb 4th 12:16am