Comcast Customer Service Issues

I have been attempting to lower my service costs for over a month, but encountered nothing but falsehoods and refusals to make changes. Despite having had an appointment and a confirmation number for a store visit, I was informed that no such appointment or number existed, and no assistance was provided. I have devoted over 8 hours on the phone over several days in trying to make adjustments. Finally, on January 5th, I agreed to a package after being assured of a fixed price over 24 months. However, on January 16th, when I inquired about my new DVR box, I was informed that my order had not been processed, and the new cost would be $35 more per month, with the price guarantee deemed invalid due to local station pricing changes. It was also suggested that my contract fees might rise during the contract period. Today, the 19th, I spent 3.5 hours online with 5 individuals who all claimed they would rectify the January 5th order, but then ceased communication, leaving me frustrated. I urgently require assistance in resolving this situation characterized by broken promises, contracts, and deception.

I recently disconnected my services with Comcast due to continuous issues with my internet and TV service. I was assured by an agent that the early disconnect fee would be waived once I returned the equipment, as I couldn't use the services properly. However, I have now received a bill for $[redacted] despite returning the equipment. I have been struggling to reach out to customer service, rebooting daily to no avail. The poor service has been especially challenging as I have a child with cancer who needs reliable internet for online schooling. Despite being promised a credit for the early termination fee, my bill now shows an outstanding amount. If this matter is not resolved promptly, I will escalate it to the corporate office. It has been incredibly frustrating not being able to speak to a customer service agent when necessary.

I am experiencing difficulties upgrading my phone to an iPhone 12 Pro Max due to account access issues. Despite numerous attempts with Xfinity customer service representatives, supervisors, and tier 2 and tier 3 support, the situation remains unresolved since the end of October. The customer service responses have been unhelpful, with promises to call back and requests to wait it out resulting in no progress. As a devoted customer, the lack of resolution is frustrating and raises concerns about the effectiveness of the support system. I hope that the company prioritizes resolving this issue promptly and efficiently to facilitate the upgrade process.

I have been a Comcast customer for several years. While the service was okay initially, I am now very disappointed with the $[redacted].00 monthly fee for repeated channels, especially with the prevalence of outdated shows dating back to [redacted]. With most programming feeling repetitive, I find myself questioning the value I am getting. Recently, I have noticed that newer options like Verizon's Discovery plus are available, albeit at a higher cost. It seems like I may have to switch to access more updated content. Unfortunately, with limited cable provider options in my area, I feel stuck. I believe it's time for me to reevaluate my cable subscription. Kathleen J.

I am looking for a more affordable plan with additional channels. I've been a Comcast customer for 13 years without any issues. Recently, my package expired, and my bill went up by over $30. As a disabled 64-year-old living alone on a fixed income of $[redacted] a month, this increase is a significant burden for me. I downgraded my plan to the lowest option based on information provided by a Comcast representative who said it would include 30 channels, which turned out to be incorrect as I only received 10 channels. Furthermore, my landline phone service has been disrupted, affecting my ability to receive calls and access features like call waiting and voicemail. I have spent a considerable amount of time on the phone with Comcast trying to resolve these issues, but have faced challenges reaching a resolution. It is critical for me to switch to a more affordable plan promptly before being stuck in an unsatisfactory package.

I have been trying to contact customer service regarding my girlfriend's bill issue. Her number is [redacted], and she has two children in school who are on the SNAP program. She subscribes to the Internet Essentials service but has been consistently charged high amounts for overages. Despite her attempts to seek clarification on her bill and explore alternative options, she has only been told to pay without receiving proper assistance. This lack of communication has resulted in unexpected charges on her fixed income. The service was even disconnected, contrary to what is stated on your website. She cannot afford the $[redacted] bill for three months of service when she budgeted for $10 a month. I am seeking resolution to this matter.

I have been a Comcast internet customer for over 20 years at different addresses. I recently contacted Comcast about two internet issues. Initially, it was challenging to speak with a representative, but after persistence, I was able to get assistance. They suggested getting a new router from the Xfinity store to improve connectivity. When the technician arrived at my house, he replaced the damaged cable and the router. However, I still have coverage problems and was told to get Xfipods, which were not available at the store. I had to order them online, causing delays for my guests who need to work upstairs. Despite the courteous service from the technicians and chat agents, the issues remain unresolved. I would appreciate more effective customer service and technical support.

I recently switched from Comcast Essentials to Xfi and Xfinity TV and added security cameras about a week ago. Two weeks after service started, my bill increased unexpectedly. Initially, it was $[redacted].00, then rose to $[redacted].00, and now stands at $[redacted].00, possibly even higher. The bill shows a past due amount of $[redacted].00, which is confusing since I have only used Comcast Essentials and paid around $9.00. I am concerned about these additional charges and feel like I am being overcharged. I am requesting clarification on the charges and assistance in resolving this issue as I am already stressed about unemployment affecting my ability to make payments on time.

Yesterday, my wife signed up and paid US$25.00 for Xfinity Wi-Fi service online. We recently moved into our new California apartment, and according to the Xfinity materials in our home, we should be able to connect "in minutes" with the xFi Gateway device pre-installed. However, I couldn't locate this device. Checking my wife's Xfinity account in the past day only shows that the service setup is in progress. I need prompt access to the selected Gigabyte Wi-Fi plan (with speeds up to [redacted] megabytes per second for US$70 per month) as I work from home and rely on a stable connection.

I have lived in Pennsylvania for 17 years but my router incorrectly shows me in New Bedford, MA. This error affects my Maps App, making it seem like I live in the wrong state and impacting my access to Pennsylvania websites like the Pa. Lottery and Rivers Casino due to Geotracking issues. Even the TV Guide reflects this wrong location. Despite three tech visits and router replacements, the problem persists. A recent reset by a phone tech did not solve it. Many others seem to face the same problem. I need a permanent fix as the time spent on this is frustrating. My computer shows the correct location in Washington, Pa. I hope there is someone who can finally resolve this router issue. Thank you. Dorothy E.

I recently contacted Comcast regarding my account disconnection date being extended to Feb. 12 by an agent I spoke with over the weekend. Today, after waking up to find all services disconnected, I spent 90 minutes on the phone with multiple agents but none could honor the extension promised to me. Although my services have been re-connected for 24 hours, I can't seem to reach a human at Comcast now. I'm disappointed that the agent's assurance wasn't upheld, and I feel misled. I hope Comcast resolves this as promised. My main request is for the extension to Feb. 12, as guaranteed by your agent. In these challenging times, maintaining good customer relations is vital, especially considering my husband's job loss and lack of unemployment aid. It's disheartening to feel undervalued as a long-term customer due to a broken promise. I trust Comcast will address this promptly. Kindly contact me at [redacted] to address this matter promptly. Thank you, C. Goulet

I made changes to my package on January 20, and it was supposed to be $[redacted] before fees. However, I received an email stating that my February prorated charge would be $[redacted]. When I received my new bill, it was $[redacted]. After calling four times and facing difficulties with the representatives, I was finally told that the base rate is $[redacted] and the $[redacted] rate doesn't exist. Despite expressing my frustration and even threatening to cancel my service, a representative admitted it was a billing error due to incorrect codes. I'm seeking assistance to rectify this as my bill should be around $[redacted] per month, not the increased amount. I have been unable to reach a supervisor and I am looking for a credit or refund to resolve this billing discrepancy promptly.

I am experiencing issues with Xfinity's hotspot locator, even though I am already connected to Xfinity networks. The hotspot locator keeps trying to get me to join, causing disruptions as it mistakenly indicates I have a Wi-Fi service with AT&T suspended, which is not the case. This issue leads to repeated loops and prompts to connect, ultimately affecting my internet speed. Previously, replacing the router with a new one resolved a similar problem, but now with a weak AT&T Model BGW 22-[redacted] Router, the issue persists. If this router is provided by Xfinity, please send a replacement and ensure the Xfinity hotspot locator stops interfering with my network. Thank you, Mike.

I am requesting a replacement for my modem/router. Lately, I have been experiencing severe wifi connectivity issues. Sending messages, uploading photos, and attending online classes have become nearly impossible tasks. The internet frequently goes down throughout the day, allowing only one device to connect when it is working. Despite having a 25 mbps plan, speed test results show speeds ranging from 0-5mbps. This ongoing slow connection is hindering my ability to update devices or download necessary programs. I have contemplated switching to FIOS, but it is not a current option for me. What could be causing these service disruptions and slow speeds? Thank you.

Hello, I am in need of a replacement modem/router as my current one is causing connectivity issues. I am experiencing extensive delays in downloading files and photos, as well as problems with sending messages and attending online classes due to frequent outages. The speed tests reveal a range of 0-5mbps instead of the expected 25 mbps, hindering my ability to update devices and download necessary programs. I am considering transferring to FIOS, though it is not an immediate option. I would appreciate assistance in troubleshooting and resolving the problems with my current service.

I am unable to access my Comcast email account through Firefox as I keep receiving an error message. The error states: "Did Not Connect: Potential Security Issue." Firefox is not allowing me to proceed to xfinityconnect.email.comcast.net as it requires a secure connection. xfinityconnect.email.comcast.net enforces a security policy called HTTP Strict Transport Security (HSTS), which prevents me from adding an exception to visit the site. It seems like the issue lies with the website itself, and it's recommended to contact the website's administrator for resolution. If I am on a corporate network or have anti-virus software installed, I may consider reaching out to their support teams for further assistance.

I am experiencing difficulty accessing my Comcast email account through the FireFox browser for the past two days. When I click on the envelope icon on the Xfinity homepage, I receive the following error message: "Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to xfinityconnect.email.comcast.net because this website requires a secure connection." The message explains that xfinityconnect.email.comcast.net has a security policy called HTTP Strict Transport Security (HSTS), which prevents an insecure connection. It suggests that the issue lies with the website, advising me to contact the website administrator or seek assistance from a corporate network or anti-virus support team. Unfortunately, I have been unable to reach a human for assistance with this matter.

After a tough weekend, none of the new wireless boxes recommended by the sales technician at Sentinel are working properly. We installed them ourselves to replace our cable boxes, as advised. I've reached out to customer service multiple times but keep getting disconnected on Comcast's phone line without callbacks. We spent $[redacted] on these recommended boxes, hoping to enhance our wireless system, but now we're still waiting for a technician to come and fix the equipment. Despite promises, no one has called back since Saturday to schedule an appointment. Instead, we keep receiving surveys without any resolution to our issues, wasting time and money. As loyal customers for over 20 years, this lack of communication and service is disappointing. I'm frustrated and disheartened. - Mrs. Mon

It would be great to speak with a live person. There are Comcast cables running from the HOA electricity to your boxes despite our HOA not offering Comcast services. The specific address where this orange cable is found is [redacted] Cedarhurst Lane. An orange electrical cord extends from the building closet to the HOA electricity near the B and C porches. This cable is supplying a CATV box from their pedestal. Please take care of this by 2/10, or we will disconnect it. Best, Diana B. Community Manager

My name is Don McColister, and I am a [redacted]% disabled veteran on a very tight budget. About a year ago, you kept increasing my bill and charging for over data usage on the internet and movies I didn't rent. Despite speaking with several reps and supervisors, the issue persisted until I contacted the FCC and filed a complaint. After getting in touch with Patrick, my bill was corrected, and I was offered a new plan with unlimited internet data. Everything went smoothly for around 8 months until I was unexpectedly charged $30 for data overage in my recent bill of $[redacted].38. I paid $[redacted].38, as $30 was added for the alleged overage. Attempts to resolve this directly have been futile, as I only reach an automated system. Please address this issue promptly. Account: 8[redacted] 9[redacted] 37 Sedgefield Cv. Thank you in advance. - La Don