Comcast Customer Service Issues

I believe my service with you will end tomorrow, December 18th, or the next day. I am wondering if the price will remain the same. If not, I would like to provide a cancellation notice ahead of time to avoid any additional charges after the service ends. Additionally, your computer voice generator seems to be selective in what it listens to, which has been quite frustrating.

For the past 2 months, I've been experiencing frequent internet cutouts with no outages reported in my area. I'm unable to use the xfinity xfi or xfinity my account app to reboot my modem. Each time, I have to contact an agent via chat or phone to help with the reboot, sometimes taking multiple attempts. This resulted in a 2-day internet outage causing my son to miss online schooling. A technician visited and replaced my modem, but I still encountered two more cutouts shortly after. I requested a credit for this inconvenience, yet after speaking to various departments, including technical support and billing, and asking for a supervisor call back, I'm still waiting. I'm extremely frustrated with the lack of customer care and support from this company.

Comcast connected 50% more houses to the street cable box than it was designed for, according to a technician. This led to a severe loss of signal, rendering all my services unusable. It took over two weeks to "resolve" the issue, yet no one has confirmed if the signal is now adequate to provide the paid-for service. I am requesting reimbursement for the two weeks of disruption, including missed technician appointments, and for being overbilled for a service that has been degraded for months due to additional households being connected beyond the infrastructure's capacity.

I have Xfinity WiFi, and unfortunately, my Pixel phone was damaged, leading to the loss of all my saved passwords for email and other accounts. I recently discovered that my Verizon plan did not include phone insurance, so I purchased a temporary phone with a 30-day service from Straight Talk Wireless. Additionally, my ex-wife mistakenly forwarded my mail, causing further complications in accessing my accounts and services. When trying to resolve issues with Xfinity over the phone, I encountered difficulties reaching a human representative. Despite paying my WiFi bill, Xfinity has suspended my service and is attempting to charge me additional fees that I believe are unwarranted. I am frustrated by the situation and seek assistance in resolving these billing discrepancies with Xfinity.

I am extremely frustrated with the spam calls from our telephone company's voicemail system. This invasion of privacy has been an ongoing issue, and despite contacting technical support three times, the problem persists. We do not want any solicitations or spam messages on our phone. Please cease this immediately. The outdated email addresses on file need to be updated to [redacted] and [redacted] in the Comcast system. Thank you for your prompt attention to this matter.

I contacted customer service a few days ago regarding my cable service being interrupted. I received a new cable box, connected it correctly, and used a coaxial cable to the wall. However, the cable box is showing a blinking green light with the code [redacted] on my TV, indicating a video signal interruption. Despite efforts to resolve the issue over the phone, including signal resets, the problem remains, and I was advised that my case would be escalated to Tier 2 support today, but no one has reached out to me yet. I would appreciate guidance on the next steps and information on whether a technician will be dispatched to address this issue. Thank you, Melissa S.

I am seeking assistance on behalf of my handicapped daughter with her Xfinity/Comcast account. Her account number is [redacted][redacted], and she granted me permission over the phone approximately 2-3 years ago to act on her behalf. The issue we are facing is that she does not have an email address but requires an Xfinity username and password for her Wifi. We recently acquired an Amazon Fire HD8 tablet for her to use Zoom and set it up with necessary applications. However, we are unable to connect to the Wifi as it requests a username and password. After contacting Xfinity this morning, the automated voice recommended rebooting the modem, although it had been rebooted twice within the past week. As my daughter lacks a username and ID, I am exploring how to obtain one and have it sent to my email to facilitate resolving this matter promptly. I am Lorraine Jackson, her mother, authorized to communicate with Xfinity/Comcast on her behalf. Thank you for your assistance.

Dear Mobile User, Congratulations are in order! We would like to express our gratitude for your loyalty as a valued customer of Comcast Cable Communications, LLC. Your IP address, 68.33.[redacted].[redacted], has been selected at random to receive a complimentary Sony PlayStation® 5. Periodically, we choose a select group of Comcast Cable Communications, LLC users to receive generous gifts from our partners and sponsors as a token of appreciation for selecting us as your preferred internet service provider. Today is indeed your fortunate day! You are one of the ten users chosen to receive this special gift. To claim your prize, all you need to do is complete a brief, anonymous survey. Act fast as there are only a limited number of gifts available today! Please indicate your level of satisfaction with your internet service provider: 1. Very Satisfied 2. Satisfied 3. Unsatisfied Copyright [redacted]. All rights reserved. Please note that this is an independent survey and marketing website not associated with any online retailer or brand. We do not claim to represent or own any trademarks or rights of the offers mentioned, all of which belong to their respective owners. Images displayed are believed to be in the public domain per the U.S. Copyright Fair Use Act. Fees for shipping and handling may apply. Refer to the manufacturer's website for specific terms as offers may vary. This website may receive compensation for promoting third-party offers. Kindly review the important terms and conditions related to this survey, the website, and the advertisement. I recently received this email in my Gmail inbox a few days ago. It contained my credit card information.

Ever since the recent update, I've encountered two issues that were not present before. 1. I'm facing difficulty connecting both my printers to the Wi-Fi network. While they show up and are at [redacted]% strength, they just can't seem to connect. This seems to be a common issue many are experiencing post-update. 2. While watching Starz, every time I pause shows like Outlander or Black Sails and then resume, the language switches to Spanish on my main TV (not the second one). Lately, all Starz programs default to Spanish on the main TV. I'm hoping Comcast/Xfinity can help me resolve these problems. I've attempted to reach out to them twice without success, which has left me quite disappointed. Thank you, Marsha F.

Since the recent update, I have encountered several issues that were not present before. Firstly, my printers are unable to connect to the Wi-Fi network, despite being previously connected and functional. They register as available networks but fail to establish a connection, a problem I see many others are facing as well. Another issue arises when watching Starz programs - when I pause shows like Outlander or Black Sails on my main TV and resume, the language switches to Spanish. This requires me to restart the program and locate where I left off. Recently, all Starz programs on my main TV have defaulted to Spanish. I am eager for a resolution to these frustrations, hoping Comcast Xfinity can: allow my printers to reconnect to Wi-Fi as before and ensure Starz programs are in English, not Spanish. My attempts to reach Comcast Xfinity for help have been unsuccessful, leaving me quite disappointed. Thank you for your attention to these matters. - Marsha F.

I have access to all HBO channels but cannot log in to HBO Max. I keep receiving a code, but when I try to sign in, it redirects me back to the HBO Max application. I have contacted multiple customer service representatives and technicians for days, but nobody has been able to assist me. I am feeling really frustrated with this ongoing issue. I have diligently followed all the instructions provided by customer service, but the problem persists. I am hoping someone can help me resolve this matter as soon as possible.

I recently spent almost $[redacted] to have my services reinstated after a hospital stay of 3 weeks. However, my services have not been restored yet. If services are not provided, the payment should not be made. The current situation with the pandemic has put a financial strain on many Americans, and it would be more beneficial if costs were reduced to assist those struggling. Please either reinstate my account promptly or refund the amount paid. The lack of service is causing frustration, and the company's actions are not favorable amidst these challenging times. It is important to show compassion and understanding towards customers during this period of difficulty. Thank you, - K.

I have been receiving emails that appear to be from Comcast, but they are actually coming from the email address [redacted], which is not associated with Comcast. The message urges me to verify my email account to avoid losing access, providing a suspicious link leading to a website requesting my email, mobile number, username, and password. Regrettably, in a distracted moment, I submitted my email address and password. I am concerned about the legitimacy of these emails and the security of my information. - Jack B.

I placed our account on vacation hold in May. When regular service started in October while we were away, an error occurred, but it was corrected for service to resume on December 29 upon our return to Florida. We paid the necessary $17.42. Unfortunately, the November bill repeated the mistake. After contacting another agent and reapplying the correction, we paid $17.42 again. Today's December bill shows us as severely overdue. When attempting to reach an agent, I'm unable to without paying the overdue amount first. I need assistance as soon as possible.

I contacted support on Friday, December 19 due to receiving "not authorized" messages on many channels, even the ones I subscribe to. After troubleshooting with the representative and them acknowledging the issue, they assured me it would be resolved. However, now the TV guide displays "to be announced" in half-hour slots for every channel, and when I select a channel, I only see a blank screen with controls at the bottom. By pressing the "info" button, I can access only a few channels. I was informed I would receive a notification once the problem was resolved, but I have yet to receive one, and most channels remain inaccessible except for a few.

I have received an email titled "Device Login Alert" with the subject "Thank you for your recent payment?" The email claims that I bought "QuickBook Pro" and that it was charged to my credit card. It provides a phone number and an online help address. My concern is that I did not make this purchase. Should I be worried about a possible scam? Here is some additional information from the email for reference: "If you haven’t authorized the payment kindly call Xfinity Security for help. Call Toll-Free at 1-[redacted] to cancel the payment, or the order will proceed in the next 2-3 working days. Contact @XFINITYHELP and complete the complaint form. Thank you, Xfinity Customer Support 1-[redacted]"

Hello, my name is Lolita Trapsi, and I reside at 51 Carol Lane Apt. [redacted], Oakley, CA [redacted]. I have been diligently paying for my internet service every month with a due date of the 19th. I have not missed a payment, but it seems that my recent payment may not have been correctly credited to my account. Could you kindly investigate this matter and ensure my payments are properly recorded? Thank you and Merry Christmas. Warm regards, Lolita Trapsi 51 Carol Lane Apt# [redacted] Oakley, CA [redacted]

Hello, I am a Comast WIFI user and we initially signed up through a proxy agency due to language differences. In the beginning, we had a positive experience with the service. However, after a few months, we noticed a significant increase in our monthly bill, going from $30.00 to $70.00 without a clear explanation. We are unsure if this is due to Comcast or the agency. When reaching out to the agency, they claim it is a Comcast issue and are unable to provide us with our XFINITY account information. We are left confused and seeking clarification on who is responsible for the billing discrepancies and what our account number is. The agency, managed by Vincent Lin, seems to have misplaced our account details. We just want to resolve this situation and understand why there has been a sudden increase in our charges. Thank you for your help in clearing up this confusion.

I recently set up a new Samsung QLED 32" TV. The picture displays full screen on all apps like Netflix, but when watching cable, there's about a 2" crop at the top and bottom of the screen. I contacted Samsung, and they mentioned it might be a cable issue. Should I get a new cable box for this TV location? In another area of the house, I have a Smart TV with a different box, and the previous TV here wasn't a Smart TV. - Ben Fordham

To Whom It May Concern, I reside at [redacted] Northview Drive, Kodak, TN, [redacted], and our internet service has been down since 8:30 pm on Christmas Eve. It has been nearly five days, and we are still without any service. This outage is causing me significant issues, as I rely on the internet for work, and many others can't reach me on my home phone due to the lack of service. I am frustrated by the lack of communication and the long waiting times provided for service restoration. The prolonged outage is unprecedented in my 70 years and is affecting my ability to work from home effectively. I am considering legal action if my job is impacted by this ongoing problem. Compensation for the loss of internet, TV, and phone service is expected, and I hope for a resolution soon. The lack of response and assistance during this outage has left me feeling undervalued as a customer. Once my contract ends, I will likely seek services elsewhere. This situation is unacceptable, especially when it jeopardizes our livelihoods.