Comcast Customer Service Issues

Archive 38

The following are issues that customers reported to GetHuman about Comcast customer service, archive #38. It includes a selection of 20 issue(s) reported December 1, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We recently made updates to our service bundle, adding mobile service. We have a landline with an answering machine. Despite informing customer service twice, we do not use Xfinity voicemail but keep hearing rapid beeps when answering the phone. We cleared the message from our phone but the beeps persist, which is very frustrating. We suspect Xfinity may not have turned off voicemail on their end. We would appreciate it if you could confirm this and stop the beeping. Thank you. Please acknowledge receipt of this message.
Reported by GetHuman5511463 on Tuesday, December 1, 2020 10:18 PM
My contract is set to end on January 25, [redacted], and I anticipate a significant increase in my service fees. I am considering removing the landline and the $5.95 charge for inside wiring, as I was informed by the salesperson that this could be done at any time. However, when I attempted to remove these services, I was informed that they are part of my current contract and cannot be removed. I am interested in continuing to use Comcast services, but I may need to make some adjustments. Can I sign a new 2-year contract? Also, I would appreciate receiving a channel lineup for my reference. Thank you. Betty Heath [redacted] Southampton Ct. Franklin, TN [redacted]
Reported by GetHuman-naniheat on Wednesday, December 2, 2020 6:53 PM
I would like to discuss my Comcast bill. When I call to make a payment, I am sometimes told that I owe nothing, but the following month I am informed that I owe for the previous month and a late fee. Being on social security, I cannot handle these inconsistencies. Unable to pay the $10 late fee last month, my bill has now increased from $60 to over $[redacted]. The automated phone system is difficult to navigate. I wish to resolve these issues promptly with Comcast to avoid seeking service elsewhere. My bill is currently due, and your assistance is greatly appreciated.
Reported by GetHuman5514530 on Wednesday, December 2, 2020 7:21 PM
On November 29th, I received an email from Xfinity stating that I had used 90% of my data. When I tried to check my usage on the Xfinity website, somehow my email got switched from my Comcast inbox to Xfinity Connect. I simply want to remove Xfinity Connect and revert back to my Comcast inbox. I have been on the phone with four customer service representatives located overseas, with the last call lasting over an hour, not including the other three calls. The language barrier and poor phone connection make it difficult to communicate effectively. I am requesting to speak with a customer service representative based in the US to help resolve this issue. My phone number is [redacted].
Reported by GetHuman-dongalaz on Wednesday, December 2, 2020 7:35 PM
I recently ordered internet service and picked up the installation kit. However, I was informed that a technician needed to come to my house to install some cables. They assured me that it would be done outside without needing me to be present. I was told the technician would come the next day, but as of now, no one has shown up, no cables have been installed, and I still don't have internet access.
Reported by GetHuman-chassism on Thursday, December 3, 2020 4:35 AM
After my husband passed away in August [redacted], I downgraded my TV service to fewer channels in early September. Despite the change, I was billed $[redacted] instead of the expected $74.10. I inadvertently sent payments to the wrong office initially, causing confusion. Recently, I have been billed $[redacted] and $74.10 under my husband's and my name respectively, leading to further complications. Despite a lengthy chat session with Xfinity representatives, the issue remains unresolved. Local office phone calls have not been returned. I am struggling with this situation and seek immediate assistance to rectify the billing and account name discrepancies. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-lutiensk on Thursday, December 3, 2020 9:56 PM
My name is Duane Morse. I've been attempting to receive a $[redacted] refund for unprovided/unutilized equipment for over three months. This equipment charge was included in my original August 15, [redacted], installation bill. Despite paying $50 upfront on August 9 and $[redacted].88 on September 4 to settle the original $[redacted].88 charges, the refund has not been processed. I've made subsequent monthly payments including $[redacted].51 on October 4, and $[redacted].18 for November and December. I have emails from September confirming the return of unwanted equipment and the promised $[redacted] credit for the self-install kit that was not needed. Despite numerous attempts through online communication and in-person visits to the local xfinity store, the refund issue remains unresolved. It's frustrating that despite several interactions with I have yet to receive the credit. If this matter is not resolved promptly, I will consider involving the local news station. The lack of assistance is disappointing for a new customer. Sincerely, Duane Morse.
Reported by GetHuman-morsent on Thursday, December 3, 2020 11:12 PM
I'm having trouble signing in to my Xfinity account. I'm unsure if the download was successful. I've attempted to log in multiple times and visited the Xfinity store in Joliet twice without success. Perhaps receiving a monthly bill by mail with the extra fee would be simpler. I'm frustrated that I can't access my account, and neither the customer service agents nor the internet have been able to assist me. Thank you for any help you can provide.
Reported by GetHuman-grdavids on Saturday, December 5, 2020 2:02 AM
I spent a considerable amount of time on the phone with customer service without having my issue resolved. I have two Comcast accounts. Currently, I am at my second home with an address beginning with [redacted]. While watching CNN online, a familiar situation occurred where I was given a limited "courtesy" period and then prompted to select my Xfinity account, followed by a request for a verification code sent to my phone number. Even though my phone number is linked to both accounts, I received an error message stating it was associated with another account. This problem is new to me. Upon checking the website, I found my phone number listed for both addresses, [redacted] and [redacted] in Washington, DC, which has internet only. Despite repeated attempts, I have been unsuccessful in resolving this issue and do not want to spend more time on the phone. I suspect that my Netgear router may be contributing to the problem. I previously contacted Comcast for slow internet speed, and Netgear changed my network details without informing me. I am unable to revert to the original settings using the information on the router. Despite a full day of troubleshooting both with Comcast and Netgear, the issue persists. I urge Comcast to address this matter promptly and not attribute it solely to a Netgear problem, as my router has always functioned correctly until now. My aim is to have this matter resolved efficiently without further lengthy phone conversations.
Reported by GetHuman5525048 on Saturday, December 5, 2020 5:32 PM
A few days ago, I contacted customer service to request a bill extension due to my hospitalization with COVID-19, while my children at home also contracted the virus, leaving us unable to leave the house. I had arranged for the bill to be due on the 18th. However, this morning, I discovered that despite making prior payment arrangements, the service had been disconnected. After contacting them, they temporarily restored the service for only 24 hours. I am currently hospitalized and unable to do anything, and with my children sick at home, it feels unjust and unfair that the service was disconnected despite our situation.
Reported by GetHuman5525079 on Saturday, December 5, 2020 5:47 PM
My previous rate of $29.99 per month has expired, and I've now switched to a $40 per month plan. However, I'm uncertain if this new plan is the most suitable for me. I've noticed that the pending charge for this month is $69.99, which doesn't match the $40 plan I selected. I would appreciate the opportunity to speak with someone to confirm that I'm enrolled in the right plan and to ensure that the upcoming bill accurately reflects my choice. Thank you for your assistance.
Reported by GetHuman5525713 on Saturday, December 5, 2020 9:13 PM
I have fractured my foot and I'm currently in the hospital. I will be moved to a rehab center for a few weeks. I need to cancel my Comcast service at my assisted-living apartment at The Gazebo, [redacted] Williston Rd., Apt. 26, South Burlington, VT [redacted]. Please confirm if this can be arranged. You can reach me at [redacted]. Thank you.
Reported by GetHuman-pageccgs on Monday, December 7, 2020 1:03 PM
I received my bill, and it shows a charge of $[redacted].26, including a one-time fee of $[redacted]. Could you please clarify what this charge is for? Also, I am interested in exploring any promotions or alternative plans that offer unlimited streaming at an affordable rate. I have four virtual students at home, and the overage charges are becoming burdensome. I recently switched from Internet Essentials for this reason and am hoping to find a plan that includes unlimited streaming data to help reduce costs.
Reported by GetHuman5530065 on Monday, December 7, 2020 4:04 PM
My landline phone suddenly stopped working a few days ago. Initially, there was a lot of static, followed by a few days of normal functioning, and then it completely went dead - no dial tone or any activity. My name is Robert L. Dawson, and I reside at [redacted] 52nd Avenue E, Graham, WA. For communication, you can reach me at [redacted] I handle billing both received and submitted through Xfinity-Comcast; unfortunately, I do not have the account information readily available at the moment.
Reported by GetHuman5530493 on Monday, December 7, 2020 5:30 PM
I am a Comcast customer with account number [redacted] 40 [redacted]. I primarily watch Netflix along with regular TV channels and news. Whenever I am watching a show on Netflix, I encounter a buffering issue where a red circle appears after a few minutes into the program. The buffering process repeats, causing interruptions in the viewing experience. Sometimes, the buffering persists and a message indicating a problem pops up on the screen. To resolve this, I have to turn off the TV, restart it, and then try to resume watching the show from the beginning.
Reported by GetHuman-johndrk on Monday, December 7, 2020 5:38 PM
I placed an order for Comcast equipment around November 18th, but unfortunately, I never received it. I contacted customer service, and they informed me that the items were shipped to my address. However, since I reside in an assisted living facility, they claim they didn't receive the package. I've been trying to reach someone to help resolve this issue. Even after leaving my contact number for a callback, I was instructed to provide a code that I have yet to receive. Can someone please assist me? My phone number is [redacted].
Reported by GetHuman-biglmarv on Monday, December 7, 2020 9:31 PM
I recently received my Comcast bill and noticed there was an unexpected increase that I cannot afford. As a senior on a fixed income, I no longer utilize phone service and feel the current services provided are not worth the increased cost. I experience frequent disconnections on my iPad where the screen suddenly goes blank throughout the day. Furthermore, my email service is extremely slow, sometimes taking up to 45 minutes to receive an email. Additionally, my second TV often displays a "no connection" message while the other one is working fine. It's frustrating to deal with these service issues on top of a proposed rate hike. I was also surprised by the sudden disconnection of a channel I regularly watched without any prior notice, especially when I have many unused channels for which I am still paying. I believe there are multiple unresolved issues that need addressing instead of justifying a price increase.
Reported by GetHuman-bodegais on Monday, December 7, 2020 9:54 PM
I require help reinstalling the Outlook app on my Galaxy A51 phone. While attempting to address an issue, I accidentally removed the entire app. This led me to become confused while changing passwords. Spectrum Mobile suggested that I seek assistance from Comcast for this matter. The initial issue I faced was Outlook's inability to connect to specific email addresses, displaying error messages prompting me to "return to draft." Although I seem to be following the correct steps for installation, the download process is not finishing. My main goal is to regain access to my Android Outlook app on my Galaxy A51. Can someone provide guidance on this?
Reported by GetHuman-hetherid on Tuesday, December 8, 2020 2:21 AM
I allowed a 19-year-old to have internet installed at my house. The account was meant to be in my name as I am low-income and was approved by your company. I would appreciate a quick resolution. It was a challenge to get the installation done, and I expected better communication from your company, especially addressing the homeowner rather than a 19-year-old.
Reported by GetHuman5534908 on Tuesday, December 8, 2020 8:41 PM
There have been recurring mistakes on my bill for years. Specifically, I have been billed for hardware (3 pieces) that I have never owned or used. Despite informing them multiple times and being assured that it's resolved, the incorrect charges reappear every few months. I have decided to cancel my Comcast services as it seems they are unable or unwilling to address this ongoing issue. I am frustrated with being billed for items I do not have or use.
Reported by GetHuman5537792 on Wednesday, December 9, 2020 6:16 PM

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