My download speed is less than my upload speed and software apps are reporting my conne...

GetHuman5438810's customer service issue with Comcast from November 2020

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The issue in GetHuman5438810's own words
My download speed is less than my upload speed and software apps are reporting my connection is unstable. I'm paying for *** Gig service. I've tried rebooting modems*routers and chatted with comcast tech support who remotely tried a bunch of things on my modem then our chat disconnected with no improvement. a couple of times my download speed suddenly went up to ** times the upload speed but then failed again. I need a tech to come out and figure out why service to my home is so messed up. there was a crew out here a few days ago when this all started.

GetHuman5438810 did not yet indicate what Comcast should do to make this right.

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Customer service issue
Reported by GetHuman5438810
Nov 6th, 2020 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 22263 others
0 customers following this


GetHuman5438810 started working on this issue
Nov 6th, 2020 3:29pm

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