My internet download speed is still about ** Mbs, I have a *** Mbs plan. I reported thi...

GetHuman5419932's customer service issue with Comcast from October 2020

Help with my Comcast issue
First: share to improve GetHuman5419932's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5419932 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman5419932's own words
My internet download speed is still about ** Mbs, I have a *** Mbs plan. I reported this about * weeks ago by phone, and it has not changed. Restarting my modem does not help.**Does Comcast have my internet limited to ** Mbs by accident? Or did Comcast send the wrong programming to my modem?

GetHuman5419932 did not yet indicate what Comcast should do to make this right.

How GetHuman5419932 fixed the problem

We are waiting for GetHuman5419932 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comcast

Customer service issue
Reported by GetHuman5419932
Oct 31st, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 21791 others
0 customers following this

Timeline

GetHuman5419932 started working on this issue
Oct 31st, 2020 5:52am