Signed up for xfinity tv and were given the devices to connect but they did not work...

GetHuman-bealebel's Billing issue with Comcast from October 2020

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The issue in GetHuman-bealebel's own words
I was trying to follow all instructions provided to make the TV work. ... Signed up for xfinity tv and were given the devices to connect but they did not work. Finally reached someone from technical support by phone who tried to walk me through everything to do to correct the problem. No success. She suggested sending someone out and said there would be a $** charge. I asked why am I charged when I have done nothing to cause this problem. She said that when I signed up, I was given the option to have someone install or do it myself. I told her I was given no such option- just handed the devices and was told it was very easy to follow the instructions and set up myself. She said she could reduce the charge to **.** and would make a note on my account. She also said if I received my bill with the $** charge (which just happened), just call and let someone know and they could check the notes on my account and make the adjustment. Well, as it is nearly impossible to get through to customer service, I am trying to get advice on how to handle. I also told the phone support person that I disagreed with even a **.** charge but would deal with that later because I wanted the TV to work. When the technical person came out to install, he had to do special adjustments outside and inside the house to make everything work properly, so there was no way we could have made this work trying to do it ourselves. I want Comcast to credit my acct. for $** as there was no way our TV would work without the technical person.
There was no way I could have made it work as it required adjustments inside and outside the house to work properly.
Crediting the $** charge.
Was a customer with just Wifi service for about a yer.
Not yet.
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Billing issue
Reported by GetHuman-bealebel
Oct 26th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 21315 others
0 customers following this


GetHuman-bealebel started working on this issue
Oct 26th, 2020 2:20pm