Comcast Customer Service Issues

There are ongoing connectivity troubles in our neighborhood, with the internet frequently dropping out. This problem has only arisen in the past week. In my 17 years as a Comcast customer, I have never encountered such issues before. Technicians have been contacted, and all they do is reset the modem, but the problem persists. Every household in the subdivision using Xfinity is facing the same issue, leading some to consider switching providers. It's puzzling that with multiple reports from the same area, the issue has not been resolved. The outsourced customer service is unhelpful, offering standard troubleshooting steps without addressing the root cause. With many residents working remotely and children engaging in distance learning, the situation is incredibly frustrating. Despite multiple signal resets, if the entire subdivision is impacted, it's clear the problem lies beyond individual modems.

I am experiencing a problem with my internet speed. Whenever I try to open two or more tabs, none of them load. I find myself needing to close the browser and start over. Even after resetting the modem multiple times, the issue persists, lasting only about 3 minutes before returning. When reaching out to tech support, the automated system keeps resetting my modem. I am in urgent need of a solution as I rely on a stable internet connection for my work from home. I have been a long-time customer and this problem only began a week ago, without any changes on my part. I appreciate your assistance in resolving this matter promptly. Thank you, S. Brown

I am challenging the October [redacted] Xfinity bill, which includes a previous balance forward of $[redacted].92. After verifying with Mountain America Credit Union that an Electronic Funds Transfer (EFT) with confirmation number FB8C36LY was processed on Sep 21, [redacted], and delivered to Comcast/Xfinity by Sep 23, [redacted] successfully, I called Xfinity on Oct 18, [redacted]. Vanessa, a Comcast/Xfinity Representative, created a ticket to investigate the issue, as the billing department does not work on weekends. However, I have not received any communication regarding the progress of this investigation. To prevent a late payment, I initiated another EFT for $[redacted].78 on Oct 27, [redacted], even though I was hoping to address the payment receipt matter first. I have been using this EFT method for payments for an extended period.

Due to the ongoing COVID situation, I've fallen behind on my service bill. I had planned to pay the $[redacted] required to reenable my service, but now a new bill for OCT/NOV has generated, totaling $[redacted] to restore it. Unfortunately, I can't afford this. I've tried to transfer the service to my Dad due to an upcoming move or downgrade to just internet, but so far have been unsuccessful. An agent mentioned I need to clear the outstanding bill in full to make changes. My Dad, who relies on online activities due to his terminal condition, needs the service. If I can't make the necessary changes, I'll have to consider canceling. I've been a loyal customer of Comcast for years and hope for a resolution.

I received a suspicious email that I have copied and pasted below. Could someone provide me with a valid phone number or email address to discuss this issue? Or please call me at [redacted]. Thank you. W.E., Acct #[redacted] 50 [redacted]. --- From: [redacted] Subject: Urgent Action Required for Account [redacted] Dear William Elliott, We have detected unusual activity on your Comcast email account [redacted], resulting in the sending of unsolicited emails. Your account has been flagged red. Despite attempts to reach you at [redacted], we were unable to connect. Please contact our toll-free number 1-[redacted] promptly to address this issue. Failure to do so may lead to a hold on outgoing emails. Comcast Support Team 1-[redacted]

I am having trouble streaming all hallmark stations through my Amazon Fire Stick. I spoke with Abraham from Comcast on 10/25, and he mentioned that Comcast is only available through Roku. However, I have been streaming successfully until 2 weeks ago. Now, a notification says the hallmark channel is not part of my cable package, even though I receive these channels on my TV with a Comcast box. Amazon customer service has been helpful, but Comcast redirects me back to Amazon. I requested a refund and want to stream Hallmark through my Firestick as before. I prefer the Amazon Fire Stick over Roku. I am seeking immediate assistance and may contact the FCC. Please address this issue promptly. Thank you.

I recently signed up for Xfinity TV and received the devices to connect, but unfortunately, they didn't work. After contacting technical support, I was guided over the phone with troubleshooting steps, but it didn't fix the issue. The support agent suggested sending a technician with a $70 charge. I questioned this fee as I wasn't given the option to choose self-installation during sign-up. The agent agreed to reduce the charge to $39.99 and noted it on my account. She assured me that I could call to have the charge adjusted based on the notes. Faced with difficulties reaching customer service, I'm seeking advice on the best course of action. The technician who came had to make significant adjustments both outdoors and indoors for the TV to function correctly. Therefore, I believe my account should be credited the full $70 as the technical support was necessary for the TV to work.

This is one of the many attempts I have made to get this matter resolved. Since September, when I visited the payment office in Las Cruces, NM, and requested a landline and internet service, I have faced ongoing issues. The internet service had a delayed start but has been functioning since then. However, the landline service has not been working at all, yet I am still being billed for it. This is concerning because in emergencies, having a landline can be crucial. I kindly request a prompt resolution to this matter, especially during the holiday season. Please address this promptly as it is important for my family's safety. Contact information: Phone - [redacted], Ask for Lawrence Lechuga. Email - [redacted]

Hello, I am Chad Heil, reaching out on behalf of my daughter, Kristi, who is a customer with Comcast/Xfinity. Kristi, residing at [redacted] S. [redacted] E Apt D, is facing challenges with her recent Xfinity equipment delivery. Despite receiving a payment notice of $1.93, the equipment remains uninstalled due to her difficulties with communication and mental health. The notice accompanying the equipment indicated that installation was required, a task Kristi is unable to perform independently. I kindly request assistance from Xfinity/Comcast in sending a representative to set up the equipment and address the outstanding payment issue. Your support in this matter would be greatly appreciated. Thank you for your understanding and help.

When I signed up, it was supposed to be paperless auto-pay with a $10 discount. Unfortunately, this setup has never been correct since the beginning. I even had to update my credit card due to security concerns once, but I found it difficult to get help. I want to fix this problem as soon as possible because I keep receiving late notices, which is frustrating. If this continues, I might have to consider switching to another internet provider.

My banking account has been compromised. Trying to update my banking information online has been unsuccessful due to a message claiming I exceeded the login attempts. I made no errors on my end. Despite trying to address this via chat, no resolution was found. I am unable to update my bank info or make a payment, even after receiving a notification from the company that the last payment was returned. It seems there is a technical issue with your website. I need assistance accessing my account and making necessary changes. Interestingly, my account shows that I am up to date on payments, despite the recent payment being rejected.

Setting up equipment in my new home has been a nightmare. I've been struggling for hours, making two trips to the Xfinity store. On 10/30, I picked up 2 boxes, only to discover they were faulty after spending hours on the phone with customer service. On 11/1, I returned the faulty boxes and swapped them for 3 new ones, but they were all also faulty! Even after verifying the outlet was working, the boxes don't turn on. Tomorrow, I have to make yet another trip to the store for different boxes. If this doesn't work out, I might have to consider switching cable companies. Tomorrow is my final attempt to resolve this mess.

I recently subscribed to Xfinity on October 31, [redacted], and provided my own cable modem, with all the details being on file with Xfinity. The initial setup was successful, and we were online for about an hour before the service dropped on the same day, October 31. Currently, I am using CenturyLink to reach out to you. It appears that billing started on October 31 when I signed up, even though I am not yet connected to Xfinity WiFi until the technician comes for repairs scheduled for tomorrow, November 3. It feels unfair to be charged for a service we haven't received yet, especially considering there is no guarantee the issue will be resolved immediately by the technician. I kindly ask for the billing to start once our service is restored, for the billing statement to reflect this change for my reference, and for clear communication regarding this adjustment. Thank you.

My uncle, Lorry Lokey, is experiencing issues with his Comcast services. He prefers email communication due to hearing difficulties. We previously exchanged his old remotes for new ones at the local office, but his TVs are now malfunctioning. The family room TV is not working, and the kitchen TV has been out of service since October 10th. Despite tech support attempts, the problem persists. Mr. Lokey, who is elderly and has limited mobility, relies on the TV for entertainment. We urgently need a service call, preferably with the technician Rego or someone experienced in resolving these issues. Communication via email is most effective. Kindly assist us with this matter. Thank you. Karen Olsson Strong

I have a cable from Comcast that is dragging across my property. I've contacted them twice to get it fixed. I don't have service with them personally, but I believe some of my neighbors do. I find it extremely frustrating to navigate through their automated system without an account number or phone number. When I finally reach a person, I have to repeat my whole issue each time. Despite providing my email to receive a ticket number, I have not received any confirmation. The cable is causing inconvenience as it touches my car roof, preventing me from freely moving in and out of my driveway. I initially called on 10/23 for assistance. I hope to receive a prompt resolution to this matter. Thank you, D. Levreau

After experiencing a fire on October 17th which damaged the lines from the street to our house, I have made several calls but have only had technicians confirm there is no cable or internet service available. Despite being informed that Comcast engineers would visit to repair the lines today, no one showed up. I have received an email about being billed for a service that I'm currently not receiving. It has been frustrating trying to communicate with Xfinity/Comcast as the technicians who visited only promised to escalate the issue but no progress has been made. I believe I should not be billed for the period without service. I am uncertain about how to proceed or if I should consider switching to a different provider. I am unsure how to speak to someone with authority at Comcast to address this ongoing issue.

Subject: Account Status Inquiry Hello, I would like to inquire about the status of the recent request to change the account from Brigitta Francisco to Genevieve Francisco. I submitted the necessary documents at the Stoughton Street office in Dorchester, MA on 10/23/20 and was told I would be contacted shortly, but I have not heard back yet. This delay is preventing me from properly administering the account, despite having diligently managed it for years with no issues. I kindly request an update on the progress since this situation is causing frustration and inconvenience. I appreciate your prompt attention to this matter. Thank you, Genevieve F. 11/6/20; 1:59 pm

I recently had trouble with my TV remote displaying low battery power. After unsuccessfully trying to change the batteries, I contacted Comcast for assistance. A technician visited but had to make multiple trips to his truck before resolving the issue. Frustrated with the inconvenience, I requested a new appointment closer to me than Hillsboro. The first appointment never made it into Comcast's system, so I scheduled another. The second technician quickly fixed the problem - my TV had been accidentally turned off. When I tried to call and explain, the call was disconnected. Seeking a resolution, I visited a Comcast store where a helpful staff member listened to my experience. I am unsure if my feedback reached the right department. Hopefully, this concludes my ordeal. Good night.

I have noticed that there is a charge for phone service on our bill. The itemized charge is "Internet/Voice Equipment Rental." I would appreciate clarification on what this charge entails, as we have never had phone service with Xfinity Mobile. The charge started at $10.00 per month and has now increased to $14.00 per month. I have thoroughly reviewed our billing history, and we have never used phone service from Comcast.

I have been overcharged by Comcast for a monthly fee even though I was not a new customer. After moving, they mistakenly added a new customer to my existing account of over a year. I settled my bill, but then they billed me an additional $[redacted].00. I decided to cancel my service with them and switched to another company in June [redacted]. However, upon requesting cancellation, Comcast tried to put me on a $14.98 plan that I was unaware of since I did not have any active services with them.