About a month ago, I had an issue with my internet connection that got steadily worse...

GetHuman-terri_we's Service Outage issue with Comcast from October 2020

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The issue in GetHuman-terri_we's own words
About a month ago, I had an issue with my internet connection that got steadily worse. I pay for Gig, and my speed according to speedtest is less than ***, usually less and ***mg. It wasn't that way when I first got it about * mos ago. When I signed up, I got the latest and greatest gig hardware (modem, router), and installed brand new cabling. it ran twice the speed I got at work when I didn't work from home. But now? I read an email, it becomes unresponsive, my phone is continually disconnecting*reconnecting (annoying when it is your alarm and wakes you up every ** seconds),etc. My boss was getting mad, so I called. You sent out a tech after rebooting everything a few times. tech comes, reboots everything, checks hardware etc, and says he will go outside. He comes back in a pronounces a bad connection outside and says someone will be here today to fix. only no one came. So I call in, and the rude person I dealt with threatens to cut the call after I complain that they will reset my equipment again, which would end the call. She says I used profanity (which I didn't do, but DID ask for a supervisor, and yes angry now), and refuses me to talk to a supervisor. Why should I use a service that costs a lot of money, when I can get the same bad service at *** of the price? This is ****! I did call my modem manufacturer who also says it could be the connection I get from you, and suggests you adjust signal levels for my upstream connection, and it is out of range on the very low side, which could be the weak connection the tech referenced. I call again, a much nicer person, but one who insists to reset connection. they do, and the call ends. no call back, though I gave a number for my schizophrenic phone due to lost connections. do you NOT care about your customers anymore???

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Comcast

Service Outage issue
Reported by GetHuman-terri_we
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 19848 others
0 customers following this

Timeline

GetHuman-terri_we started working on this issue
Oct 1st, 2020 11:32pm