Hi,*I recently moved from Colorado to Wisconsin.*Xfinity service is not available at my...

GetHuman-damach's customer service issue with Comcast from October 2020

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The issue in GetHuman-damach's own words
Hi,*I recently moved from Colorado to Wisconsin.*Xfinity service is not available at my new location, so I had to cancel my internet, TV, and landline when I moved.*I was told that when someone called my old landline number in Colorado, they would get a recording saying something like "The new number is..." , or calls would be forwarded to my new number in Wisconsin. Neither of these has happened.*If someone can please contact me to get this taken care of, I would appreciate it.*I will be happy to supply my old phone number, my old Xfinity account number, and my new landline number when I actually get with a helpful human to sort this out.*By the way, Xfinity's so-called "Customer Service" phone is not helpful with this at all.*Thank you.*Dilsha Happel

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Comcast

Customer service issue
Reported by GetHuman-damach
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 19786 others
0 customers following this

Timeline

GetHuman-damach started working on this issue
Oct 1st, 2020 5:24pm
GetHuman-damach indicated the issue is not fixed yet.
Oct 2nd, 2020 12:19pm

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