My Xfinity acccount was the subject of identity theft and fraud and I opened a case. Si...

GetHuman-bizibill's customer service issue with Comcast from October 2020

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The issue in GetHuman-bizibill's own words
My Xfinity acccount was the subject of identity theft and fraud and I opened a case. Since then I have encounterd conversations with people all over the world, most in depressed third-world countries with people who barely speak English, operating from their kitchen tables, and splattering my personal and credit information freely, with impunity. They can barely write down a phone number and have no comprehendation of even the simplest of matters related to security, though they are the team of choice for Xfinity. I need to speak to an American, on-shore, person, with a security clearance and with a basic understanding of security matters immediately as my entire credit and identity is at risk due to this unpresedented incompetance--hence this written communications. DO NOT RESPOND FROM AN OFF-SHORE REPRESENTATIVE.

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Comcast

Customer service issue
Reported by GetHuman-bizibill
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 19777 others
0 customers following this

Timeline

GetHuman-bizibill started working on this issue
Oct 1st, 2020 2:25pm
GetHuman-bizibill indicated the issue is not fixed yet.
Oct 2nd, 2020 2:39am
GetHuman-bizibill indicated the issue is not fixed yet.
Oct 6th, 2020 11:36am