My Mother-in-law, is hard of hearing but she is telling me that she didn't order some...

GetHuman-lucasmie's Billing issue with Comcast from September 2020

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The issue in GetHuman-lucasmie's own words
My Mother-in-law, is hard of hearing but she is telling me that she didn't order some of the channels that are in her account. It Says she is pass due but she said she doesn't want to pay for something she didn't authorize. She needs help with this account, can someone please call her and talk to her and she will explain what is going on. Her account number is ****************, her phone number is ********** and her address is **** *th St NW Albuquerque, NM *****. She said she has spoken with * different representative and told them she didn't want some of those channels and they still are charging her for them. Your cooperation and quick response will be greatly appreciated. I want to help but I tried calling and I was told I couldn't talk to a representative until she paid her past due bill and then they hung up! Their has to be an easier way to deal with this matter. Rose Miera

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Comcast

Billing issue
Reported by GetHuman-lucasmie
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 19850 others
0 customers following this

Timeline

GetHuman-lucasmie started working on this issue
Sep 28th, 2020 11:14pm