Comcast Customer Service Issues

After replacing my old modem with the new Columellar White modem, my printer stopped communicating with my computer. I haven't been able to print since then. I attempted to reboot all three devices, but a 36-hour power outage occurred, and even after power was restored, the connection issue remains. My wireless Canon MX [redacted] all-in-one printer has always functioned flawlessly with my Apple desktop computer. The Xfinity app indicates that the printer is connected. Despite receiving a message stating my service is down in the area when calling customer service, I can still access the website to convey this message. I am eager to speak with a live representative who can provide specific guidance to resolve this problem.

Hello, I hope this message finds you well. I am reaching out regarding an ongoing issue that occurs when I contact family and friends with Comcast service. Despite my phone number showing as Clarence Bynum on their Caller ID, it should display as Steve Campbell. My phone number, [redacted] with Otelco, has been active since [redacted], and was previously owned by Clarence Bynum, who passed away in [redacted]. Working at Otelco for 40 years, I can confirm our caller ID system was implemented in [redacted], postdating Clarence Bynum's disconnection. It appears that Comcast is accessing an outdated database linking Clarence Bynum to my number. I have identified a few affected numbers: [redacted], [redacted], [redacted], [redacted]. Your assistance in resolving this recurring issue would be greatly appreciated as it has persisted for over a year, causing confusion among recipients leading to missed calls. Thank you for addressing this matter promptly.

I urgently require an email confirming a widespread internet outage in my area this morning before 6:00 am, preventing me from using a mobile hotspot for my online teaching job. Without this verification, I risk penalties such as fines and contract renewal issues. Additionally, another matter needs addressing separately to avoid further disruptions to my work. I need assistance to either prevent internet shutdowns during my working hours or find alternative solutions, such as using a different link or equipment. Advance notice of any outages, suggestions for unaffected locations to work remotely from, or recommendations for reliable services would be greatly appreciated.

We require a new line to be installed at our location. We’ve had two individuals attempt to install it, but both made mistakes. The first installer disconnected the restaurant downstairs and connected us by accident, causing a disruption for the business. They came out to rectify it but ended up disconnecting us instead. The second installer repeated the same error. I have been informed that a new line from outside is needed as the current one is unreliable. Despite numerous calls, the company only performs reset tests and does not address the actual issue at hand. I am frustrated and seeking a human response rather than automated tests. Please send someone to fix this ongoing problem promptly.

I have been facing an issue for a week now where I am unable to sign in to Comcast on my TV, although it works fine on computers. Previously, everything was working well for months. After contacting Comcast multiple times, they sent a technician who was unable to resolve the problem. I was then told by a Comcast representative that the issue was with Roku. Upon contacting Roku, I was directed to Tech Arena LLC, who mentioned a possible hack and claimed to fix it. However, even after their intervention, I still cannot sign in to xfinity, receiving the same error code TVAPP-[redacted] consistently. I would appreciate speaking with a representative about this matter rather than corresponding via email.

I have a complex situation that I need to discuss. I need to pay my balance and inquire about possible waiver of fees. Last year my house burned down, leading me to relocate frequently. I had to open a new Comcast account with auto pay using my card. Recently, I was diagnosed with cancer and have undergone surgeries and treatments. Unfortunately, my debit card information was compromised online, resulting in me getting a new card. I am unable to recall the login details for the new account, and the previous account was not closed properly, causing all recovery options to redirect me to the old account. Consequently, I have been unable to update my payment information due to these circumstances. I am reaching out for assistance in resolving this issue.

I encountered an issue with Cash App where someone pretended to be customer service to assist me with a problem. During the call, they managed to fraudulently withdraw $[redacted] from my bank account. Despite reporting this to Cash App, their response indicated that my phone might have been compromised, which was not the case as it was always with me. The scammer used a fake website with a phony Cash App phone number, deceiving me into providing access to my funds. The $[redacted] taken was intended for my husband's cremation, a fund he requested before he passed away. I feel Cash App should take responsibility and refund the stolen money. I want to ensure others don't fall victim to similar scams. It is distressing that even after alerting the authorities and Cash App, no significant action has been taken. I hope to recover the $[redacted] and urge for the removal of the fraudulent Cash App number from Google to prevent further incidents.

I've been attempting to seek assistance from Comcast, but so far, I've only encountered an automated system directing me to reset the router and call back after 10 minutes if the issue persists. Despite following these steps and contacting them again, the automated menu repeats the same process with the 10-minute wait time. My internet connection has been down for over a week now. I've tried various troubleshooting methods like resetting the modem multiple times, power cycling it, pressing the reset button, and more. It seems there's no signal coming from Comcast as indicated by the modem lights. We recently obtained a new modem, so I don't suspect the issue lies there. I suspect it may be a problem on Comcast's end, possibly involving damaged lines that were previously addressed by a technician digging in the ground. This recurring problem leads me to believe it could be a similar issue needing their attention once more.

To the Customer Service Team, I purchased a 30-day WiFi on-demand pass on 9/5/20 at 3:33 pm, which was supposed to be active until 10/5/20 at 3:33 pm. However, I have been experiencing issues where I get disconnected from the internet and am unable to reconnect despite indications of being connected. When contacting tech support, I was informed that there was no account associated with my name, phone number, or email address. I can confirm that I have an account with a history of purchasing passes and have receipts for all transactions stored on my phone. I have provided all necessary information linked to my account in this communication. Kindly address this connectivity problem promptly or process a refund for the period during which I was unable to utilize the pass. Sincerely, Francine M. Hendrickson

I understand your frustration. My elderly mother, Mrs. M.S., enjoys watching specific TV programs and is currently paying $[redacted].97 for the Digital Starter TV and Xfinity Voice Saver Pack. As she plans to move to an Assisted Living Facility soon, I am exploring more affordable service options. Once this challenging time with Covid-19 passes, I would appreciate any suggestions for cheaper services tailored to her viewing preferences. Please reach out to me via email for further communication. Thank you.

There seems to be an error in my account number due to my recent move seven months ago. Despite faithfully paying $[redacted] monthly on time, I am now receiving notifications that I owe nearly $[redacted] and am facing disconnection threats. I relocated on December 1, [redacted], to [redacted] Main Street, Apt 20 in Wakefield, MA, resulting in a new account number. My payments are up to date and I urge for immediate resolution before any service disruption occurs. Despite speaking with a representative named Ella from Comcast who assured me of resolving the issue and confirming, she failed to follow up as promised, indicating a lack of satisfactory service.

I have contacted your technical support team multiple times about an ongoing issue with my television service. I am unable to record more than one show simultaneously, despite paying for this feature. The entire recording system is causing significant problems. Every time I request a technician to visit my residence to resolve the issue in person, I encounter difficulties in scheduling an appointment. Our calls get disconnected, or we are transferred without any resolution. I am desperate for a technician to visit my home and address this issue promptly. Please contact me as soon as possible to arrange an appointment at your earliest convenience. This problem has persisted for over a month, and I am not receiving the service I am paying for. Your immediate assistance would be greatly appreciated. Thank you. - L. R.

On 9/25 around 3:30pm, I experienced a brief power outage at home lasting 3-5 minutes. Once the power was restored, my wireless network started acting up and became unreliable. I tried resetting the modem twice that day, but it didn't solve the issue. Although an Ethernet speed test seemed fine, the wireless signal remained intermittent. On 9/26, I spent most of the day troubleshooting. Surprisingly, the problem persisted on both wireless and Ethernet connections. I tried swapping out some hardware, reset the modem twice more, even leaving it off for around 20-30 minutes, but the spotty service continued. With around 12-13 devices connecting to the network daily, including college students who rely on it, finding a solution is crucial. Despite having the gig service from Xfinity, the recent service disruptions have been frustrating, as we've never encountered such issues before.

Good afternoon, I need assistance with correcting my name and email address on my XFINITY bill. This is the third time I have received a bill with incorrect information. Despite speaking with representatives who confirmed the correct details, the issue persists. I requested to speak with someone in the Corporate Office, but was only offered a manager who I previously spoke to without resolution. The representative incorrectly entered my email address, preventing me from logging in to make corrections. For me to access my account successfully and communicate effectively, it is crucial that my name and email address are as follows: Name: Garry Butler Email: [redacted] The inaccuracies on the bills have inconvenienced me, especially as I relocated during the pandemic and needed the correct documentation. I may need to halt autopayments until this matter is rectified. I kindly ask for immediate correction of this information, preferably in less than thirty days. Your prompt action is greatly appreciated. Thank you for your time and understanding.

I received an email today that appears suspicious regarding a mail delivery update from Xfinity. The email includes a request to update my information by clicking a link to enjoy their services better. Just sharing this with Comcast for their awareness. --- Subject: Mail Delivery Update Monday, September 28, [redacted] from Xfinity We are rolling over today! Your mail requires updating for the new version to improve service. Please use the provided link to update your information and continue enjoying our services. This email is service-related, sent by Comcast to update you on service upgrades or new benefits. Comcast Cable, One Comcast Center, [redacted] JFK Boulevard, Philadelphia, PA [redacted]

My mother-in-law has mentioned that some channels showing on her account weren't ordered by her. She is hard of hearing and finds it challenging to resolve this issue on her own. She is hesitant to pay for unauthorized channels and is overdue on her bill. She has already tried discussing this matter with three representatives to no avail and wishes to clarify things further. It would be highly appreciated if someone could reach out to her to assist. When I tried calling on her behalf, I was informed I couldn't speak to a representative until the overdue amount was settled, which was frustrating. A more convenient solution to address this situation is needed. Thank you for your prompt attention. - Rose M.

I am an existing customer, Mary D., and I have finally convinced my parents to switch to Xfinity from Verizon for their landline and DSL service. The scheduled installation is this Friday at 2 PM at [redacted] Melvin Ave, Glendora, NJ [redacted] for Stephen B. I have concerns about the installation because their 55-year-old house does not have cable. I mentioned this during the appointment scheduling, but was assured it wouldn't be a problem. How can they install cable services where there is currently no cable? They are getting the triple play package and transferring their landline number. In a few months, they plan to move the TV to a different room. Will this move cause any issues? I am an electrical engineer and would appreciate understanding the installation process for new customers without existing cable infrastructure.

I have always paid my Xfinity Mobile and Xfinity TV/Internet bills directly from my checking account using my debit card. Recently, I received a notification that a charge of $50.76 was made to my personal credit card by Comcast for my latest bill. I never authorized Xfinity/Comcast to charge my personal credit card, and I am unsure how they obtained the number. My billing cycle for TV/Internet is supposed to be on the 20th of each month, not the 28th. As someone who works at a bank, I see these issues frequently. I request that Xfinity immediately stop using my personal credit card for payments and instead resume charging my bank account via my debit card. Please adhere to our agreement and bill me on the 20th of each month as agreed upon for the past two years. I have always spoken highly of Xfinity/Comcast, but using my credit card without permission is not acceptable and could lead to losing my trust and loyalty. Stick to the payment method that has been in place for years. J. Krusen

I am dealing with identity theft and fraud issues regarding my Xfinity account. Since I initiated a case, I have been in contact with individuals worldwide, many in struggling third-world countries, who lack proficiency in English and freely share my personal and credit information without understanding the basics of security. I require assistance from an American-based representative with security clearance and a solid grasp of security protocols to safeguard my credit and identity from further risk. I urgently seek help to address this unique situation through written communication. Please refrain from responding with an offshore representative. Thank you.

Hello, I recently relocated from Colorado to Wisconsin and unfortunately, I had to cancel my Xfinity services as they are not available at my new address. Despite being assured that calls to my old Colorado landline number would be redirected to my new number in Wisconsin, this has not been the case. I am looking for assistance to resolve this issue promptly. I am willing to provide my previous landline number, Xfinity account details, and new phone number once I can connect with a helpful representative. It has been challenging to address this matter through Xfinity's Customer Service line. Your help in sorting this out would be greatly appreciated. Thank you, Dilsha H.