Good afternoon*I need help with making the corrections to my name and email address, th...

GetHuman-garybutl's Billing issue with Comcast from September 2020

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The issue in GetHuman-garybutl's own words
Good afternoon*I need help with making the corrections to my name and email address, this is the third (*rd) time I've had a bill sent to me with the incorrect information and I have spoken to Representatives who repeated what was correct and still I am receiving the wrong information. I asked to speak with someone in the Corporate Office and I was told that there is a manager available. I spoke with a manager prior to this bill and the information is still (INCORRECT) I cannot login to make any changes because the REPRESENTATIVE has entered my email address (INCORRECTLY). Please see below I am going to give the CORRECT WAY my name and email address should be on the XFINITY bill for me to UTILIZE the system and effectively communicate with someone. **This is particularly important that this information is correct for me to able to access my account, or I will stop the autopayment and pay monthly, until everything on your end is corrected. **NAME: GARRY BUTLER*EMAIL: GARYBUTLER***@GMAIL.COM**I have received three (*) bills and on each the information have been changed and I don't know if it is an error or incompetence, however it has made an impact on my life as I have relocated to a new address and needed this document during the PANDEMIC and XFINITY has failed to accommodate me with the information provided by me to them and executed it in a manner that is correct.**I would greatly appreciate it if someone could assure me that this information will be CORRECTED immediately and forwarded to me sooner than thirty (**) days. I have been very patient in waiting in addition told by an agent from XFINITY that I could go to the store and pick up the document that was changed in the beginning with the incorrect email address. **Thanks in advance for your time and understanding.

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Comcast

Internet
Billing issue
Reported by GetHuman-garybutl
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 19849 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-garybutl started working on this issue
Sep 27th, 2020 5:21pm