On September **, I went to Xfinity Mt Laurel NJ office to close account...

GetHuman-wguthe's customer service issue with Comcast from September 2020

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The issue in GetHuman-wguthe's own words
On September **, I went to Xfinity Mt Laurel NJ office to close account **************** (***Cox Road, Moorestown NJ *****), and open account **************** (*** Linden St Apt B, same town and zip). My new account was supposed to be credited $**.** from the **** account and have the following services:* *INTERNET & VOICE*Internet Performance Internet*Voice CDV Unlimited Primary Line***$**.** * mo*$**.** per month for ** months, then $**.** per month ** - **.***INTERNET & VOICE INCLUDES PERFORMANCE INTERNET AND XFINITY VOICE UNLIMITED.***XFINITY FLEX STREAMING TV BOX RENTAL*PERFORMANCE INTERNET***Cancelled* *Equipment & Services*Extreme Pro Internet*$**.** * mo* **Internet*Voice Equipment Rental*$**.** * mo* *Estimated Taxes, and Government & Other Fees***$*.** * mo*Estimated Monthly Bill***$***.** * mo*(Includes new and continued services. Excludes one-time charges.)* * The voice service was to be assigned to my old land-line number *** ******* and would be activated in a few days. It has never been activated, so I have no Voice service. When I log in to My Account, I only get the old **** account (which has been deactivated and now has a $* balance). I cannot access the new **** account, since I am not listed as the owner.**On September **, my credit card was billed $***.** (my monthly fee, plus an $** installation cost). I authorized this automatic payment, but it looks like my $**.** credit was not applied, I cannot access the new account using My Account, and the Voice portion of my services is still disabled.**Thanks for your help on this matter.*Bill Guthe

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Comcast

Customer service issue
Reported by GetHuman-wguthe
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 19857 others
0 customers following this

Timeline

GetHuman-wguthe started working on this issue
Sep 27th, 2020 3:38pm