I spoke with a Xfinity Agent (Humble, Tx Location) today concerning my last statement...

GetHuman2200768's Billing issue with Comcast from September 2020

Help with my Comcast issue
First: share to improve GetHuman2200768's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2200768 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman2200768's own words
I spoke with a Xfinity Agent (Humble, Tx Location) today concerning my last statement. During of discussion we noticed I have been charged $*.***mn for the two year contract for a second TV Box that I do not have and "NEVER" did. He suggested I contact Customer Service*Billing to recoup my money paid without ever receiving a Second TV Box. I am being charged for one TV Box (which I have), Please review my previously contract and verify that I paid $*.***mn for something that I never received.*I would like a credit for $***.** returned to me. I was also charged for Starz, which y'all deleted from my plan , but continued to charge me for. (can not remember when it was deleted* but you charged me $*.***mn for Starz that I do not have and have not had for over a year. Need this resolved ASAP. Kenneth Cherry Account * **** ** *** *******

GetHuman2200768 did not yet indicate what Comcast should do to make this right.

How GetHuman2200768 fixed the problem

We are waiting for GetHuman2200768 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Billing issue
Reported by GetHuman2200768
Sep 8th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 19392 others
0 customers following this


GetHuman2200768 started working on this issue
Sep 8th, 2020 7:54pm
GetHuman2200768 indicated the issue is not fixed yet.
Sep 9th, 2020 12:12am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers