I spoke with a Xfinity Agent (Humble, Tx Location) today concerning my last statement...

GetHuman2200768's Billing issue with Comcast from September 2020

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The issue in GetHuman2200768's own words
I spoke with a Xfinity Agent (Humble, Tx Location) today concerning my last statement. During of discussion we noticed I have been charged $*.***mn for the two year contract for a second TV Box that I do not have and "NEVER" did. He suggested I contact Customer Service*Billing to recoup my money paid without ever receiving a Second TV Box. I am being charged for one TV Box (which I have), Please review my previously contract and verify that I paid $*.***mn for something that I never received.*I would like a credit for $***.** returned to me. I was also charged for Starz, which y'all deleted from my plan , but continued to charge me for. (can not remember when it was deleted* but you charged me $*.***mn for Starz that I do not have and have not had for over a year. Need this resolved ASAP. Kenneth Cherry Account * **** ** *** *******

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Comcast

Billing issue
Reported by GetHuman2200768
Sep 8th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 19392 others
0 customers following this

Timeline

GetHuman2200768 started working on this issue
Sep 8th, 2020 7:54pm
GetHuman2200768 indicated the issue is not fixed yet.
Sep 9th, 2020 12:12am

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