Comcast Customer Service Issues

A new service was established around July 16, [redacted], for an existing customer identified as J.L. at [redacted] Belle Rive Blvd., Apt [redacted], in Jacksonville, FL, [redacted]. The old account number was 8[redacted]-3[redacted], and service ceased at the Collins Rd address in January [redacted]. J.L.'s daughter, B.L., originally had service at the [redacted] Belle Rive Blvd. Apt [redacted] address in [redacted] under her name, then moved the service to a new address in July. It seems there was a mix-up as B.L.'s account information was linked to J.L.'s new service, causing issues with the username and email address. Despite contacting customer service on July 16th, the problem persists as promised follow-up wasn't received. To rectify the situation, J.L. requests that her information be corrected on the "new" account to reflect her email address as [redacted] and username. Additionally, she seeks the correct account number to receive e-bills accordingly. The current account information needs updating as follows: the username is not lavibc0391, and the email is not [redacted] The accurate phone number is [redacted].

I recently spoke with an xfinity sales representative over the phone who convinced me to switch my services to unlimited internet and add the flex box. They assured me that this change would provide me with more internet and "cable" channels without any additional cost. After the switch, my bill unexpectedly increased from $87 to over $[redacted]. Xfinity denied the sales rep had promised no bill increase and claimed I had 3 cable boxes to pay for, even though I don't have cable TV service. Despite my efforts, Xfinity has refused to rectify the situation and I was threatened with service disconnection if I didn't pay the inflated bill. I feel misled by the sales representative and I simply want Xfinity to acknowledge their mistake, reverse the bill to its original amount, and address the issues with their sales tactics.

I have noticed that Comcast mistakenly has 2 accounts under my name. I informed an agent to update the account information for the address at [redacted] Overbrook Rd, West Hartford, CT, as it should be registered to my ex-husband, James P. McAndrew, whose cell phone number is [redacted]. I have not resided there for the past 3 years. The agent assured me they would address this issue. However, I am unable to link my personal email to my account at 40 Firetown Rd, Unit 24, Simsbury, CT, as it seems to be linked to my ex-husband's account and address. Kindly remove all my personal details from the West Hartford residence and contact my ex-husband for his email information as I do not have it. Until this is resolved, I am unable to complete the Comcast setup process at the correct address. Thank you for your help. Regards, Dale S. [redacted].

I contacted 1-[redacted] Xfinity to pay my bill, and Jessica #[redacted] mentioned a $99 sale offer that I was not interested in but agreed to review. I assumed she was taking my payment information but was surprised to find out she enrolled me in the $99 plan against my wishes. I reiterated my refusal, but she was rude and raised her voice in an unacceptable manner. I do not want this plan charged to my credit card, and I am disappointed by the treatment I received.

My cable service went out an hour ago, and despite paying a significant amount for it, it's still not restored. If this issue persists and my bill is up to date, I will not be paying for this month. Such outages occur far too frequently. The reliability of the Chinese-manufactured equipment is subpar. We've already gone through multiple boxes in a short period. Every month we have faithfully paid our bills, but I'm reaching my limit. If the service isn't restored promptly, I'll consider switching to another provider in Benton Harbor. Many people are unhappy with your service, and I feel the same way. I hope that there are consequences for your company's poor service. Please rectify the situation immediately, or I will not hesitate to explore other options like Dish Network.

I recently signed up for internet service with Xfinity but had a troubling experience with the installation process. I initially used my neighbor's credit card due to a recent hacking incident with my bank account. I paid a $[redacted] deposit and an additional amount, only to be offered Xfinity Essentials, which didn't require the $[redacted] deposit. I agreed but requested a quicker setup. The technician insisted it would take 10 days for paperwork processing. When the technician arrived, he pushed for entry into my home, leaving me uncomfortable. He failed to provide any paperwork or instructions and had suspicious connections on social media. To make matters worse, unexplained charges appeared on my bill, and my devices were hacked soon after the installation. I suspect foul play as unknown devices connected to my network. Despite complaints about the installation quality and connectivity issues, my problems persist. I believe someone may be tampering with the outside cable post, causing disruptions in my service. This entire experience has left me frustrated and anxious, and I urge Comcast to investigate and address these issues promptly.

Issue #1 I am experiencing difficulties with our phone and TV signal. When watching certain channels, a message about signal restoration appears, but the channels remain disrupted for an extended period. For instance, Station [redacted] (MSNBC) displays moving dots on the screen for hours. This issue has persisted for weeks and is very frustrating. Issue #2 Additionally, my phone is behaving strangely, showing the wrong name for incoming callers. This problem began last week. Issue #3 The service provided is unreliable and costly. Issue #4 Contacting customer support promptly is nearly impossible. I once waited for almost an hour without any resolution. Issue #5 Numerous scam calls are coming through, despite expectations of prevention measures in place.

I received a call this morning, 9/3/[redacted], from a person claiming to be from Comcast named David, calling from cell number [redacted]. David mentioned sending a Security Code for our modem, but the signal supposedly bounced back to Comcast. He asked about any recent changes that could cause this issue. I didn't speak with him, and my wife informed him I would contact Comcast directly to resolve the matter. David then disconnected the call. I suspect this might have been a scam call, and I am unsure if Comcast Security would typically contact customers using a cell phone instead of an official Comcast Xfinity number. We have caller ID through Comcast Phone, and I doubt the legitimacy of this caller as a Comcast technician. I would appreciate any insights or advice on this situation.

I am an 85-year-old [redacted]% disabled veteran, and my wife is 80. In February [redacted], your technician, Mr. Meade, visited our home to address the issue with our answering machine which had stopped working. The machine was initially in the kitchen, but due to an inoperable phone jack, Mr. Meade relocated it to another room further away. He mentioned the need to move some wires to return it to its original location due to my physical limitations. He scheduled a follow-up for that Friday with another technician, but no one returned. Despite multiple attempts to seek assistance, no resolution has been provided. When I reached out to Xfinity Customer Service, they requested payment for further assistance, which I declined. I rely on my answering machine and would appreciate any help you can offer. Thank you.

I have experienced a frustrating series of issues with my equipment over the past 8 days. Despite multiple calls and a visit to the Kankakee office, my problem remains unsolved. My wife, who has been with me since the initial set-up 43 years ago, was incorrectly added to our account and cannot access it. After purchasing cables and switching out the receiver, we still cannot activate it. I believe the problem lies with the service, as my DVD player and TV work fine. I am seeking assistance from a customer service representative who cares, can correctly add my wife to the account, and resolve the channel connection and sound loss issues. As a surgery department employee in a hospital, I am unable to take calls during procedures. For further communication, please reach out to my wife, Diane M. Campbell, at [redacted]. - Gordon A. Campbell. Acct #: [redacted].

I have reset the admin password for the Gateway login, not my account or email, and now I can't remember it. I attempted to use the preset password and followed the given instructions on the website, but the gateway login keeps saying "incorrect user name and password." The Xfinity assistant only helps with changing SSID names and passwords or provides my account login information, not the gateway info. I contacted a representative who was not familiar with the gateway admin console and confused it with SSIDs. I tried physically resetting the router multiple times, following the instructions precisely, but it failed each time. I am certain it's not a user error as I am meticulous about following instructions. Please provide detailed steps on troubleshooting and resetting the gateway login and router if possible. If you cannot assist, please direct me to someone who can. Thank you for your help and quick response! - D. F.

Since March 3, I have had a seasonal hold on my account, and I was charged $44.27 per month. However, since June, the charges increased to $[redacted].78, and in July, they were $[redacted].19. I am unable to travel to SFO due to the coronavirus pandemic and do not anticipate visiting until [redacted]. I would like to cancel my service but am unable to return the equipment until I can travel to SFO. I am willing to pay $44.27 per month until I can resume service upon my return to SFO. Our visits to SFO are limited due to the pandemic, and I hope for your understanding in this matter. Thank you, George Jinbo.

I have been a loyal Comcast customer since [redacted]. Following my recent telephone interactions with Comcast representatives on Thursday and Friday, I am contemplating switching to Fios due to a concerning issue with a low-hanging Comcast cable wire. Approximately three weeks ago, a storm caused a tree to fall and damage the utility pole that connects to my Comcast service. While a Comcast technician came without me calling to tighten the line initially, after Verizon straightened the pole, the wire began hanging too low. Despite multiple calls, including speaking to representatives like Zak, Ian, Brenda, and Ken, and receiving ticket numbers CR[redacted]93 and CR[redacted]01, no resolution has been provided. I have even taken to propping up the wire myself due to the risk of passing vehicles causing further damage. I urge Comcast to address this issue promptly for the safety of my service and my property.

I am currently away from home, and my wife is experiencing internet issues. It has been extremely challenging to reach someone from Comcast for assistance. The process of obtaining a phone number to contact them requires a login, which is not functioning correctly. This level of customer service is unacceptable, and I am very frustrated with the lack of support. I am considering canceling my account with Comcast due to these ongoing difficulties. The service provided by the company is becoming increasingly unsatisfactory, resembling that of traditional TV cable companies. I am relieved that I do not have to deal with similar issues when it comes to television services.

My 89-year-old friend, Mrs. Edith L., recently relocated to assisted living, transferring her telephone number to the new location. Her number is [redacted]. However, when she misses a call, the voicemail indicates that the call is forwarded to the same number, making it impossible for her to retrieve messages. Mrs. L. sought help from Comcast for two hours with no success, as she prefers phone assistance over using a computer. In an effort to assist her, I request guidance on how she can access her messages. If providing instructions is restricted by privacy policies, I kindly ask for a Comcast representative to reach out to Mrs. L. directly. It has been a challenging 10-day process to transfer her number, and resolving this messaging issue is crucial. Please contact me, Judith P., at [redacted] with the necessary steps or send me an email. Thank you.

I recently spoke with a Xfinity agent at the Humble, TX location regarding my latest statement. After our conversation, it came to my attention that I have been charged $9.95 per month for a second TV box, which I have never had. The agent advised me to reach out to Customer Service/Billing to request a refund for the charges related to the non-existent second TV box. I am currently being charged for one TV box that I do have. I kindly request a review of my previous contracts to confirm that I have indeed been charged $9.95 per month for a service I never received. Furthermore, I have also been charged for Starz, which was removed from my plan at some point. Despite its removal, I have been continuously charged $5.81 per month for Starz for over a year, even though I no longer have access to it. I would appreciate a prompt resolution to this matter. Thank you, Kenneth C. Account # [redacted] 70 [redacted]

I'm having trouble loading my email. After logging in and opening the email app, a spinning circle appears but no emails load. I then tried switching to Outlook and received these error messages: Task '[redacted] - Sending' reported error (0x800CCC7D): 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.' Task 'Synchronizing subscribed folders for [redacted]' reported error (0x800CCC0E): 'Outlook cannot synchronize subscribed folders for [redacted] Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' Is it possible to reset the connection? I was in the process of deleting over 3.5K email messages. Thank you! - M.R.

Three weeks ago, Xfinity installed cable at my residence, but there was a signal issue between the distribution box and my house. Net Vision replaced the cable yesterday, and they said I need to contact Xfinity to complete the connection. I recently bought this house, which already has Xfinity security sensors and panels installed. I'm looking to reactivate the security system and would appreciate speaking with someone about it. Thank you, Dave Ruehlmann

My service was never properly installed, so I returned all the products quickly as instructed. Despite this, I am still receiving bills for a service that was never completed. The technician left the job unfinished and I am now being charged for a month of service I did not receive. After contacting DISH, they came the next morning to fix the cut cables. I still have leftover cables bundled messily on my house and my neighbor's service was mistakenly disconnected during the attempted installation. I refuse to pay for a service that was never provided. - Bob

We are experiencing frequent disconnections during Zoom calls. Our modem is currently located in the basement of our three-story house, with a Netgear extender on the middle floor. We are interested in relocating the modem to the middle floor to improve connection stability for Zoom meetings on a second-floor computer. Can Comcast schedule a technician to assist with relocating the modem to the middle floor of our residence in Oakland, California?