Fix the issues causing TV to freeze, phones to cut out and internet to disconnect ... Comcast Infinity Cable, Internet, Phone service cutting out, freezing up for **days. Cannot talk to a REAL person. They keep saying there is an outage in our area they are working on. ** times tried calling, only got a robot! Finally got a human on **** who scheduled service. When no one showed up on ****, after * tries got another human who said service was scheduled for ****! Why would I wait * month? Service tech came out and said needed new cable line. BUT, cable, phones and internet still freezing up in our city and we keep hearing about an "outage"...** day outage? Call infinity and get a credit for all the days you did not have service-hit them where it hurts. I got $** off my bill. Keep a record of the dates and hopefully you can reach a human in the billing dept. *Comcast*Infinity is using the excuse that Covid virus has them prioritizing services...well, prioritize my bill too to compensate for their lack of service and humans to answer calls. I've spent ** hours trying to fix my issues.
I couldn't reach a human. The robot keeps saying "outages in your area".
Provided better customer service with a HUMAN!
** years, with a monthly bill of $***