GetHuman5198674's customer service issue with Comcast from August 2020

Help with my Comcast issue
Before contacting them, items GetHuman5198674 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman5198674's own words
Fix the issues causing TV to freeze, phones to cut out and internet to disconnect ... Comcast Infinity Cable, Internet, Phone service cutting out, freezing up for **days. Cannot talk to a REAL person. They keep saying there is an outage in our area they are working on. ** times tried calling, only got a robot! Finally got a human on **** who scheduled service. When no one showed up on ****, after * tries got another human who said service was scheduled for ****! Why would I wait * month? Service tech came out and said needed new cable line. BUT, cable, phones and internet still freezing up in our city and we keep hearing about an "outage"...** day outage? Call infinity and get a credit for all the days you did not have service-hit them where it hurts. I got $** off my bill. Keep a record of the dates and hopefully you can reach a human in the billing dept. *Comcast*Infinity is using the excuse that Covid virus has them prioritizing services...well, prioritize my bill too to compensate for their lack of service and humans to answer calls. I've spent ** hours trying to fix my issues.
I couldn't reach a human. The robot keeps saying "outages in your area".
Provided better customer service with a HUMAN!
** years, with a monthly bill of $***
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Cable, Internet, Phone
Customer service issue
Reported by GetHuman5198674
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 18495 others
0 customers following this


GetHuman5198674 started working on this issue
Aug 25th 8:36pm
GetHuman5198674 shared this issue with friends on Facebook
Aug 29th 1:24pm

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