Comcast Customer Service Issues

I am having difficulty accessing my account. I previously made payments in cash at a store and provided a credit card for automatic billing. However, when my credit card was updated, the new information was not recorded, leading to payment issues. Despite multiple attempts, I am unable to log in without linking my bank account. The lack of itemized billing and continuous requests for bank account access are concerning. I have followed instructions in-store and from customer service representatives to no avail. I am open to paying the agreed-upon amount but require a transparent bill. I am frustrated by the billing process and feel like I have limited options: filing a complaint or seeking a new provider. Please avoid requesting my bank account details and provide alternative payment methods like in-store cash payments. I am willing to cooperate but need a satisfactory resolution that does not involve sharing sensitive information. The lack of clarity and insistence on bank account access are raising suspicions. Communication via live chat was unhelpful, leaving me unsure of the legitimacy of requests. Kindly contact me at [redacted] or by email to resolve this matter promptly. Your cable service is commendable, but the billing practices need improvement for customer satisfaction.

I am requesting assistance with resolving my mom's internet connectivity issue on her computer. Initially, I reached out on Sunday and spoke with an agent who advised troubleshooting online but the call got disconnected. Yesterday, I contacted customer service again and interacted with Joy, who struggled to identify the problem. After the call dropped, I called back and spoke with Sue. We identified a discrepancy in modem numbers. Sue attempted to update the information in the system and involved the IT team. However, as of 5 pm yesterday, the issue remained unresolved, despite assurances of an update this morning. Nonetheless, I have not received any follow-up. I seek confirmation on the current status of the resolution. The account is registered under William Clark at 15B Wiggins Farm Drive, Simsbury Ct [redacted].

I am a resident at [redacted] West San Nicolas Drive, and Comcast workers damaged our waterline while working on the property. Unfortunately, the repair was not done correctly, and our waterline is clogged with dirt, causing a significant decrease in water pressure to our house. A plumber will be providing documentation of the issue. I kindly request that Comcast or their plumbing subcontractor address this situation promptly. For further communication, please reach out to me at [redacted]. My name is Ned McGrath, and I am the homeowner affected by this incident. Immediate action is necessary to avoid legal action, including suing Comcast for damages to our landscaping. The pipe needs urgent repair due to the incomplete previous work. Please contact me as soon as possible to resolve this matter before I involve additional professionals and legal services.

I attempted to pay my bill using my bank card. Initially, they quoted me $[redacted] with taxes and fees, but then increased it to $[redacted] citing a bank card fee. After encountering rude agents, being interrupted, hung up on, and experiencing long wait times, I was told this is a common issue with their service. Disappointed with the treatment, I am now considering switching providers. I will spread the word to at least ten people, as each of them will likely tell ten others. Beyond that, I plan to inform everyone about my negative experience, especially after being hit with excessive fees and poor customer service. Additionally, I find it unfair that contacting customer service is only possible via text now, given that some individuals struggle with typing speed. Have a great day!

I would like to cancel my Comcast Xfinity WiFi service as my monthly bill increased unexpectedly from $55.19 to $83.95. A Comcast representative explained I was on a special offer that had expired. After waiting, he found a new special deal for just a few cents more per month. However, my latest bill showed a charge of $85.15 despite the promised refund. When I contacted Billing, there was a confusing conversation and they offered a $70 plan, insisting I accept immediately via text. I requested an email with the offer details and the $29.96 refund instead. When this was refused, I decided to switch to T-Mobile service. I struggled to reach Comcast through phone or automatic options. I had already canceled autopay and opted for paper bills to prevent erroneous charges. I am considering informing my credit card company to reject any future charges from Xfinity/Comcast. They advised me on returning the equipment to UPS, which I will arrange despite being unable to go out due to age. Reading a helpful article, I am relieved to have an invitation to live with my cousin in the United Kingdom.

I had a chat with a Comcast agent named Raman, and here's how it went: Raman: Hello, thank you for reaching out to Xfinity Support. I'm Raman. Can I have your full name? Me: Devin Hammer Raman: Hello, Devin. I hope you're well. How can I assist you today? Me: I have 2 issues. I'm interested in expanding my wifi coverage (perhaps with xfi pods?) and upgrading my Xfinity Home service to a monitored alarm system. Raman: Alright, I understand your concerns and I'll help you with that. Raman: To increase your wifi coverage, you'll need to set up xfi pods in your home. I'll provide you with a link where you can find all the information about xfi pods. Raman: Please click here for more information on xfi pods. Me: Thank you. Raman: You're very welcome. Me: Is there an ongoing service charge for adding xfi pods? Me: Hello? Me: Are you still there? We're not done.

I believe my neighbor is a hacker connected to Vero Beach Computer in Florida. They tricked me with a fake xfinity Wi-Fi, stole my login information, and signed me up for Xfinity Essentials. The cable installation was delayed, and the technician insisted on entering my home. I reluctantly allowed him in due to security concerns. During the setup, I caught him taking pictures of security stickers and found out he is friends with the hacker on social media. He did not provide any setup instructions or paperwork, leaving me concerned about my security. Changing the password might not be enough if he has all the info. Dealing with Comcast's customer service is also frustrating. This experience has made me uneasy about letting strangers into my home, especially those who show unprofessional behavior.

My 98-year-old aunt, who lives in a building where everyone recently experienced an outage, had her TV service restored but her phone remains down since Monday, 8/3. After contacting Comcast, they suggested it may be a modem or wiring issue as she couldn't connect to the modem. Despite her neighbors having their phone service back, Comcast won't dispatch a technician until the general service outage is resolved. Concerned about her age and the ongoing lack of phone service, I believe a physical visit is necessary to address the problem without waiting for the overall outage to be cleared, which might take days or even weeks. It's unclear if her specific issue is included in the outage Comcast is working on.

I reached out to Comcast last week regarding the fallen lines in a commercial driveway, but have not received a response. These lines are obstructing my business operations and pose a risk to trucks delivering to my warehouse. If left unattended by next week, they will be removed. John C. [redacted] & [redacted] N. Calhoun St. Decatur, IL.

To whom it may concern, I recently switched from Verizon, my provider for decades, to Xfinity. The representative I spoke with at Comcast was friendly, but he misled me. I specifically mentioned I wanted sports and news channels only and was promised the cheapest package that included them, still costing less than Verizon. When I tried to watch a sports channel, I was prompted to subscribe, and the same went for news channels. Surprisingly, I don't even have TNT which I assumed was basic cable. It seems like he ignored my preferences just to make a sale. Moreover, I enrolled in automatic bill pay to save $10 monthly, but I received a late payment notice. Xfinity informed me that I didn't set up the automatic withdrawal. Why did I share my banking details then? I regret switching to Comcast from Verizon. Getting the channels I was assured of will be more expensive than with Verizon. If this isn't resolved, I will cancel and return to Verizon. Sincerely, K. Ricci

Good afternoon, I am Paul Marino, a long-time Comcast customer delighted with your service. I am addressing an issue regarding a purported late fee charge for my June payment, which was not late. My account number is [redacted] 10 [redacted]. My June payment of $[redacted].08 was sent on June 18th (check #[redacted]) and received by Comcast on June 22nd, well before the due date of the 27th. Despite this, my July bill shows a late fee and a total amount due of $[redacted].24. I kindly request the removal of the late fee and a reimbursement or account credit for the overcharge. Your prompt attention to rectify this matter would be greatly appreciated. Thank you, P. M.

Hello, my name is Amanda Rachal. I live at [redacted] England Drive, Alexandria, LA [redacted]. Access Code is [redacted]. Account #07[redacted]-13-1. Phone #[redacted]. I have been experiencing internet outages for nearly three months despite contacting customer service multiple times for assistance. During a recent call, I was informed of ongoing issues and assured that upon service restoration, I would be notified. After receiving a call two weeks later stating that services had been restored, my internet continues to malfunction. Interestingly, my mother, who lives nearby, has not experienced similar issues. I am disappointed with the service, considering I pay for it monthly. I am requesting a refund for the time I have been without proper service and ask for a prompt resolution to restore my internet services. Your urgent attention to this matter is appreciated. Thank you.

I recently received an X-1 box that I need to activate this week. I have contacted support twice and spoken to two different people. However, during the activation process, I was disconnected both times without a call back. This has left me frustrated as my TV is still not working. I am looking for guidance on the next steps. Can someone possibly come to my home to help with the activation? Alternatively, I would appreciate the tech support number so I can try contacting them again. I hope to resolve this issue promptly as my TV remains unusable. Thank you for your assistance. Sincerely, D. Larson

My TV and internet went out from 9 pm on Friday night until 9 am on Saturday morning. Throughout Saturday, the services were unreliable. It was impossible to reach an agent; they were unresponsive all day. I am incredibly frustrated with the poor customer service experience. When I finally spoke to an unhelpful agent on Saturday night, they were rude and unprofessional. I am considering switching to AT&T and will be contacting them on Monday. It is disappointing that the company prefers to cut costs instead of investing in better service. The current service is subpar, and it's clear that the company is prioritizing profit over customer satisfaction.

My cable box has not been working for two months despite troubleshooting attempts. I requested a technician to fix it, but due to coronavirus concerns, they have not shown up. I believe they can protect themselves by wearing protective gear. As I have not received any service, I am looking to dispute charges for June, July, and part of August. If this matter is not resolved, I will escalate it to the BBB due to the lack of service provided.

I am reaching out regarding a situation with a gift card my wife had for Netflix. Initially, she used PayPal to pay when the card expired. However, I recently experienced email issues with Xfinity and discovered that I have been charged $15.99 monthly since March [redacted]. Despite contacting billing multiple times, they keep suggesting that my wife may have unknowingly signed up for Xfinity. She adamantly denies this. On the Ask Xfinity page, there is mention of accidental sign-ups and the possibility of requesting a credit. As Netflix indicated that the credit needs to be processed through Xfinity, I believe I am entitled to a refund for the total amount charged. I am disappointed with the lack of resolution and am considering switching to a different service provider. I am eagerly awaiting a response from a supervisor who can assist in resolving this matter promptly.

Since we upgraded our equipment 4-5 years ago, we've been experiencing constant cable interruptions. The error message RDK30330 pops up even during regular cable viewing. Despite troubleshooting efforts and signal refreshes, the problem persists. Customer service suggests sending a technician, but we've already replaced cables and splitters to no avail. Requesting new equipment has not been successful. We've been loyal customers for over 35 years but are frustrated with rising fees and poor service. We hope for improved equipment and a reduction in our bill. As retirement nears, we're considering canceling if the issues persist. Bogus

I have had Comcast at my residence for many years before we had a "[redacted] address". We are trying to get Comcast back as the cable is already installed and just needs to be activated. The issue is that our service address was never updated from 0 East 5th Street North to [redacted] Roaring Branch Road. Even though this is the same location, Comcast hasn't recognized our [redacted] address to reconnect the service. Despite multiple attempts and 35 years of prior service, no progress has been made after visiting the local Comcast office, contacting customer service, and reaching out on social media. We even placed a sign asking for XFINITY to stop here, but nothing has changed. We are considering involving the local TV station to address this ongoing problem.

Dear Forum Members, I experienced disruptions with the PBS NewsHour broadcast on Thursday, August 6, and Friday, August 7, last week. I missed parts of the program due to technical issues, including a loss of sound and picture with vertical bars on Thursday and a blue screen with no sound on Friday. These interruptions were frustrating, especially during important segments featuring Judy Woodruff and other knowledgeable speakers. I contacted my local PBS-TPT office, who directed me to my cable provider, COMCAST, as they believed the issue was not on their end. If anyone has insights or experiences regarding similar disruptions and their resolution, please share. Thank you. Best, D.M.

I am experiencing issues with emails being returned to our paying customers. This is impacting our service at HouseCarers.com, where we have followed all protocols for 20 years. Unfortunately, our customers are unable to access the emails they have paid for due to your system. Additionally, as we are based in Australia, we have been unable to reach out to you for assistance. We hope to resolve this matter promptly. Dear Jeanne, Today, we are providing you with a list of Housesit Postings featuring a potential opportunity in central San Diego. If you are interested, you can access the details and apply through the link provided in the email. If you encounter issues with the links, you can log in directly using your username and password on our website. If needed, you can also unsubscribe from our mailing list. Thank you for your attention to this matter. Sincerely, Ian White Membership, HouseCarers.com