lost tv connection Sunday am. was informed the issue was a faulty HDMI cable. Monday...

GetHuman5065743's Service Outage issue with Comcast from July 2020

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The issue in GetHuman5065743's own words
lost tv connection Sunday am. was informed the issue was a faulty HDMI cable. Monday I replaced the cable and still could not communicate with cable box, mind you I am helping a family member with her issue. Monday she called service and they informed her its the TV. Today (Tuesday) I swapped out the TV, and still can't connect to the cable box. Triple checked all cable connections and powered the box off and on. she has a older box and needs an upgraded BOX. This is the *rd time I have driven over here.

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Comcast

Service Outage issue
Reported by GetHuman5065743
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 15757 others
0 customers following this

Timeline

GetHuman5065743 started working on this issue
Jul 14th, 2020 9:57pm