Our TV, phone and internet went out on Saturday. I spent ** minutes on the phone with C...

GetHuman-carolsbr's Equipment Trouble issue with Comcast from July 2020

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The issue in GetHuman-carolsbr's own words
Our TV, phone and internet went out on Saturday. I spent ** minutes on the phone with Comcast. They said our Router was over ** years old and needed to be replace. They scheduled an appointment for today between **:** and **:**. Nobody came, but some of our services went on but are intermittent. I called Comcast and got their endless menu. It said there is an outage in the area and they are working on it. They also said I have no appointment scheduled. Even if they fix the area outage, I still have a ** year old router and I can’t reach a person to get this resolved.

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Comcast

Equipment Trouble issue
Reported by GetHuman-carolsbr
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 15682 others
0 customers following this

Timeline

GetHuman-carolsbr started working on this issue
Jul 13th 5:27pm

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